Collision Masters Enterprise LLC

"From day one Gail explained the whole process and followed through every step of the way. The parts line up well and the computers work accordingly. Paint is a good match . It took a while longer than expected due to parts delay."

"Excellent customer service from the moment I made my first call to get an estimate. They coordinated between my insurance company and car rental, kept me updated on the progress of the repair, and completed it within the timeframe given. The completed work was outstanding. I highly recommend Collision Masters."

"Was recommended to this shop by my insurance company after my vehicle was rear ended. It was not a good experience from start to finish. When I called to question why my estimated jumped $4000 in less than 24 hours I was told that “ that’s very common” . When I asked to pause work until I could call my insurance company Nicolette snapped back that “ a paper was signed to perform these repairs, if you want us to stop now your insurance will not pay for what we have done and you are responsible.” From there I was given an estimated 2 week period for my repairs and received a text the day before that date that everything was running on schedule. The next morning I received a text that they were waiting on parts still and given a new estimated date of 5 days later. I was not notified on the new completion date so I called the shop. My call was returned 5 hours later. When I finally picked up my vehicle there was 10 miles added to the odometer from the time I dropped it off. Given the fact that there was nothing mechanically wrong with my car , I questioned the 10 miles as it seemed a bit high for a “ test drive” for a replaced hatch. Nicolette was once again defensive and rude and stated she would have the manager call me… that still has not happened. I would not return to this shop or recommend it to anyone I know."

"I had an amazing experience. Gail was so helpful and such a good person. I really appreciated the interaction and her quick assistance helping me complete my photo inspection when I was in a rush. I will definitely come back here many times thanks to Gail!!"

"Gail and team was great. There was a delay with my car being ready, so it delayed the pick up, but certainly was not the Collision Masters team fault, as they were waiting for outside resources. Great service"