The Home Depot 750 Panorama Trail South, Rochester, NY 14625

"BEWARE!!!! This is why you should take your business to Lowe's OR a different Home Depot. As a longstanding and high-spending customer, with an annual expenditure of approximately $250,000 on materials, it pains me to report that the actions of one individual have led to a severe reconsideration of our business relationship with Home Depot and DEFINITELY this location. The focal point of this issue is the manager, SPENCER, whose evident lack of training and egregious behavior has not only cost your store a significant amount of revenue but has also tarnished the reputation of Home Depot in the eyes of MANY customers. Upon researching other reviews, it is disheartening to find that Spencer's inappropriate conduct is not an isolated incident. Numerous customers, myself included, have been subjected to his rude, arrogant, and overtly racist behavior. A manager is meant to set the tone for the entire store, and in this case, Spencer has fostered an environment that is characterized by unprofessionalism, arrogance, and a severe lack of customer service. To illustrate the gravity of the situation, I must recount an incident where I sought a manager's assistance with an order, only to be met with dismissive and offensive remarks. Spencer's refusal to help, accompanied by name calling is not only unacceptable but goes against the principles of customer service that any reputable business should uphold. I have attached a photo of the manager in question to this communication, with the intent of ensuring the public is well-informed about the individual responsible for such reprehensible behavior. In addition to this review, I will be reaching out to regional management/corporate through a series of emails to ensure that the broader concerns raised by myself and others are thoroughly investigated and addressed. The wellbeing and satisfaction of your customers should be paramount, and I implore you to take swift and decisive action in rectifying this situation. In conclusion, I believe it is in the best interest of Home Depot to seriously reconsider the management and training protocols in place to prevent such incidents from occurring in the future. As a firm believer in the principle that the customer is always right, it is disheartening to see that Spencer has evidently not been instilled with this fundamental ethos. I did end up going to another location, where I know the employees by first name basis simply because they enjoy their job. After asking them about Spencer, they actually knew exactly whom I was referring to simply because of the amount of complaints received about him. I trust that you will treat this matter with the urgency and gravity it deserves."

"My recent visit to Home Depot was overall very positive, earning a well-deserved four-star rating. The store's product range is extensive, catering to both casual DIY-ers and professional builders. I was particularly impressed with the quality of the gardening tools and the variety in the paint section. The staff deserves a special mention for their expertise and friendliness, particularly in the lighting department where their guidance was invaluable. However, the store's large size, while allowing for a wide product range, means that items are often far apart. This can make quick trips longer than expected as navigating the vast aisles can be time-consuming. Despite this, the overall experience was good. The store's wide selection and helpful staff make it a go-to destination for home improvement needs, even if it requires a bit more walking."

"I went to the store to get plywood. George in the lumber section helped me. He was extremely patient, very professional, resourceful and very kind to not only recommend the correct hinges for my project but also helped put the wood planks together for me. He went over and above helping us!! I was later helped by Maureen at the Service desk to make truck rental arrangements. She went over and above too to stow my items overnight. I am very thankful to George , Maureen and the Home Depot team . You guys rock!! It's a pleasure coming to this place which is so full of kind professionals"

"We are not ones to write negative reviews but this one had to be shared to fairly warn others. Ordered online thru the W. Ridge Rd location for delivery. Sept 2nd: Flat bed arrived with delivery, however missing 4 items due to unsafe travel on flat bed. Tried calling store and noone ever answered. Drove to store, at that time informed to drive to Panarama Trl location (45min drive away). Who then informed us we had to do it all over phone. Again.....never had the phone answered after multiple attempts. Oct 13th I finally got a manager on the phone who said it is still being worked on (6 weeks and still counting)....... Oct 14th call main headquarters in Georgia.....their offering: We can ship to us for a $79! Now why on earth would they make us pay when they allready screwed up the first delivery..... After being on the phone for 25min we finally will be receiving a refund (in 5 business days) Due to this we will never shop at Home Depot ever again. Lowes will only be our primary store. Absolutely the worst customer service ever!"

"A MUST for any DIYer. Great for all odds and ends whether fixing up something outside or inside. Staff is kind.l but sparse. Download the app and it will tell you the aisle and bag of everything you want. Makes shopping easier. Self checkout is great. Expect lots of carts strewn throughout the parking lot not in the cart return (it’s a rite of passage) and expect lots of terribly parked cars. Join them by parking sideways. The paint people here are especially nice!"