Planet Xchange Alcoa

"I took 2 bags full of name brands like aero, hollister, Abercrombie, Nike, Arizona jeans, American eagle in several different sizes all in very good condition some were even new with tags. I had probably 25-30 items. After looking around for awhile I finally went and asked about my stuff. They took like 10 items gave me I think $25 I asked if I could leave the items they didn’t take there while I checked out was told yes. They sat them on the ledge on the customer side and they disappeared! Was told they thought a woman had taken them and the store did nothing about it! I never even got a call from the owner as I was told I would. Not even offered a store credit and that was close to $280 worth of clothes!"

"Went to turn in a few clothes before donating as I have brand new loft shirts, pants, ugg boots barely designer shoes, clothing literally worn once and clean and in style and on brand with what they have. Told they wouldn't take anything. Watches 4 other people with the same experience with brand new things walk in and out told it's not in style, condition etc. they looked through my stuff in less then 10 minutes. Total joke. Better off selling on posh or other resellers. They want to sell used clothes highly priced but don't take anything in. Definitely not worth the effort to even try."

"First time here today. Great selection and friendly staff! I was asked several times if I needed help. I recently cleaned my closet because of the season change and getting some new fall clothing and was looking for a place to take the better pieces because I didn't want the hassle of selling myself. I took about 35ish items (clean and folded like their website asks for) and they bought all but one. I felt the price paid was more than fair! They aren't going to pay $50 for something they will sell for $60. They aren't going to pay $8 for something selling for $10. They have overhead and are doing the legwork to sell the items. If you want top dollar, you need to sell yourself. I have no time for that so taking a box and waiting 30 mins is a godsend! Really though, selling on eBay or Mercari, after you pay seller fees, shipping, time spent, how much do you really make? Just take it here and support a local business.. Anything they won't buy, they will send to their other store, Greater Goods, where the proceeds go to a local cancer charity. Even at planet exchange, they offer a great service to folks looking for affordable clothing. Probably a much better place to donate to than Goodwill. Like stated on their website they are looking for mall brands, name brands, and CLEAN clothing in very good condition. This is what their customers want and buy, they are looking for these items at a lower price or just enjoy thrifting but want better quality than Goodwill or places that aren't so picky. Some of their customers may like thrifting. Some may just want the name brands and can't afford it at malls. Nothing wrong with this either, everyone should have access to affordable clothing that's trendy. Clothing is a necessity! When I started my corporate job, I didn't have name brand and couldn't afford more than one or two name brand items. I saw everyone at work wearing name brands so I wanted some. That might not be right and I probably shouldn't have wanted name brand but it's life and I did. I wish I knew about this place back then because I could have stocked up. Brands: I wear a lot of Banana Republic, Gap, Lucky Brand, Chaps, Tommy Hilfiger, Levi's jeans and took mostly those. Only a few items were new with tags, most were work clothes (work in an office) from last fall so they had moderate wear but nothing to make them worn out. I didn't bring shorts or summer clothing, I brought in season clothing just from last year As for their shopping selection, they have a great selection of clothing that can be worn to work, school, for kids, for adults. I was always under the miss understanding this store was for teens and younger folks but that isn't true at all. I'll be back shopping when seasons change again or when I am just looking for unique graphic tees. Their pricing is very very good. Name brand jeans for $15 - $25 (retail new for $50+). Mall brand tops for $10 - $15 (retail new for $25+). Due to the nature of this business, there are going to be folks unhappy because they didn't buy their clothing. I told my wife before I came that even if I just got $10 I would be happy and send the rest to greater goods. I got $125 and was very impressed with how this store was ran. I recommend it to everyone reading this review for shopping and or selling clothing."

"Shouldn’t even have a 1 star.. but that’s for the customer service I guess. Took three pairs of boots to sell, all barely worn. one of which retails for $220, another pair with the original box, tags, and inserts retails for $100-120… and I was offered $39 for all three.. no thank you. I agree with the majority of the other reviews, rip off."