City Vet

"******DO NOT VISIT*********** Words cannot describe the level of treatement I received at this establishment on November 30th 2023. This will be a complete breakdown and review of my experience, and I will never visit this place again. I also work at an international newspaper and am writing an article to warn pet owners. I have lived in the neighborhood for four years, and I stopped by this vet at the end of 2021 or early 2022 looking to schedule teeth cleaning for my eight-year-old dog. I was told they were looking for a doctor to perform teeth cleanings and check back in six months. I regularly took my dog for vaccines and overall checks up, and the appointments were always okay—nothing outstanding, just in-and-out service, which I could appreciate. I noticed my dog's teeth were worsening, so I took him in around September or October this year for a consultation and appointment. While I understand the doctor can only quote an accurate price once they are ready to extract, I was told that the initial teeth-clearing service would be $1,000. For anything additional, the doctor would call before extracting teeth, to which I agreed. I was given a statement indicating his teeth could go up to $3,000, and I will find out on the procedure day. I received a phone call from the technician who explained that his teeth were in bad shape and that the dental work would cost around $3,000. I wasn't shocked and understood, but other pressing life circumstances happened, and I could no longer afford anything beyond the $1,000 teeth cleaning. I let the tech know to proceed with cleaning only. The doctor called me back within five minutes, and the first thing she said to me, not hello, not how are you, was, "What are you doing? What is the purpose of you doing this if you can't afford to pay for everything? My mouth hit the floor. I could not believe a professional healthcare worker called me to scream about my decision on extracting or not. She shamed me for not wanting to pay, questioned why I was doing this, and said she was worried about"money." I just could not understand this behavior. I explained to her I still wanted to clean his teeth as he had never had a professional cleaning and that it was my right to make any changes. The doctor continued to cut me off, speak over me, would not listen, and kept shaming me for not spending the $3,000. She never calmed down and kept screaming to the point that I just said, please clean and hung up the phone. About 90 minutes later, the doctor called me back and tried to give a narcissistic apology by saying, "I am sorry if YOU feel I screamed at you." So now the doctor is gaslighting me with this horrendous experience. Once again, she kept cutting me off while mid-sentence and once again kept discussing "money." At the time of pick-up, I was ushered into a room by a front desk tech and asked to stay in the room with the door closed. Three other patients were being picked up, and none had to remain behind a closed door and wait, so why was I asked to stay in the room with the door closed? I have never been asked to wait in a room while at check-out. EVER. I asked the front desk to have the owners call me ASAP. I was given an excuse that they were sick and would call back ASAP. This was on November 30th, and I am still waiting to receive a call from the owners. I cannot stress if you are in the area please do not visit this place. The level of unprofessional is outstanding and for the fact the owerns have not taken the time to contact me just proves their level of professionalism. We have so many other options in the area."

"I can’t recommend this place anymore. We’ve been going here for years for both grooming and veterinary care and it just seems like the experience continues to get worse, particularly with grooming. My dog has come out with cuts multiple times from their groomer and while I understand things can happen, they didn’t even bother to inform me about it or the chemical they used to stop the bleeding. If you’ve experienced the same thing, I’d encourage you to write a review here. I’m going to start taking my dog to a new veterinarian and have already started taking her to a new groomer."

"Excellent care of my two sister cats. This is an all women operation at this location on Vernon Blvd. and it’s very well run. It seems a little pricey for my budget but tbh I haven’t really price shopped I just picked the vet closest to me and was fortunate it was this one."

"I have been bringing my doggy to city vet for years. Always professional, kind, Patient and they fully explain everything. I also use their grooming services. Shout out to the groomer who deals with my dog because I know it isn’t easy. As friendly as he is, he is hyper. I really love this place ❤️"

"Really friendly and nice facility. Trust worthy. I have my cat and dog register here and they get good taken care. They pick up the phone fast and the whole process is efficient. Recommended!"