CVS

"I'm new to Warwick and it astounds me how unfriendedly and unprofessional the Main St CVS pharmacy is. I take daily medication, meaning I need monthly refills, and in the decades I've been taking the same medication - previously picked up from Rite Aid - I have never encountered the issues with getting refills that I have at this CVS. Last month, when I phoned to refill, I was told it was too soon for a refill but they had the Rx on file and it would be refilled the following week. The following week I went to enquire after standing online for over 10 minutes, I got to the desk to be told I had to stand in a different line to ask another person about my Rx. Another nearly 10 minute wait to be told they had to order the medication and to come back the following week. This past Monday I phoned to refill and was told it would be ready that afternoon. Then a text that the medication had to be ordered. Today - 3.5 days after I phoned and with 1 day of medication left - I go to CVS to ask and, after again waiting nearly 10 minutes, was told the medication is arriving this evening BUT they can't guarantee it will be refilled for tomorrow. It is astounding that a national brand, nevermind the humans that choose pharmacological work, can be so poorly managed and not at all customer-oriented. I walked a block to Akins, was immediately welcomed and helped, and transferred my prescription."

"Chronically understaffed, they’ve really gone downhill the past two years. The self-checkouts are annoying. Why is that labor being pushed onto consumers? They also slashed their pharmacy hours, after running half the independent pharmacies out of town. Replaced a grocery store and doesn’t provide the same benefits to the community. Pharmacy is terrible but Chris and the staff are generally gems (aside from the baseline rudeness on some their parts I’ve come to expect from chain pharmacy employees). CVS, like a pock mark that won’t heal, has continued to detract from the Village of Warwick."

"CVS Pharmacy in Warwick, NY got to be the most incompetent staff ever assembled to operate a department. I scheduled a Covid Booster shot last Friday a week prior and was notified the same day that it was cancelled due to unforseen circumstances. Their refrigeration system broke down, their excuse. I rescheduled for the next Friday and again and got confirmed. On the same date of my appointment I received a text stating, again due to unforseen circumstances it was cancelled. Called Pharmacy and the Pharmacist, Judy, stated that they ran out of the booster Covid vaccine. I really now feel very uncomfortable trusting these people to Handel and dispense drugs."

"The pharmacy has gone completely downhill. For some reason I stopped receiving messages that my prescriptions were ready. Thus I had medications returned after 14 days because they weren’t picked up. Naturally, they weren’t picked up because I didn’t know they were ready. This location is most convenient to my home but I have had to switch to another pharmacy a few towns away. Tried several times to remedy the problem but they were unable to do so. Terrible customer service."

"The front-end & pharmacy have friendly and helpful associates. The pharmacist(s) are very good and helpful as well. CVS offers all sorts of products for "one-stop" shopping."