mid island car service

"Excellent customer service! There was a short wait time for pickup, and the driver was courteous."

"If I could leave negative stars I would. Called for the car at 9:25, dispatcher said it would arrive in 30 minutes. 55 minutes later the driver arrives with other passengers in the car. I had called twice since my initial call and no one communicated a second stop with different passengers. I called after to explain my frustration with the company and the dispatcher yelled at me as I tried to explain my side with the attitude of a frustrated customer. She had absolutely no customer service experience. I'm a manager and would fire any employee under me for speaking to a paying customer the way she did. Do people realize paying customers help put food on their table??? Everyone should be grateful for the business and I will definitely never use this service again and dissuade everyone I know from using it. Uber and Lyft are putting these places out of business and had it not been for Mother's Day scarce amount of drivers, they would've received my business."

"Unfortunately, my family and I had a horrendous experience coming home from our trip. After waiting for 15 minutes, I was told by the dispatcher, "what do you want us to do? Fly over traffic?" Extremely discourteous with absolutely no speaking skills whatsoever. Our driver, Freddy, was phenomenal and courteous. But the dispatcher ruined the experience. Next time, I stick to having family and friends pick us up for free and we won't get stuck waiting aimlessly dealing w disrespectful people."

"Called for a cab at 1:30. Asked for the car to pick me up at 2:50. Wanted to make the 3:30 ferry. Car shows up at 3:10. Driver takes the Staten Island expressway and does 38 mph in the right lane the entire way. I was on my way to view a wedding venue and missed the 3:30 ferry, which in turn made me late to my appointment. This is why Uber is taking over these family owned car service companies. No accountability and lack of responsibility. Thanks for nothing mid-island car service."

"The wait time is out of this world. A few years ago this company had their stuff together. I would call everyday to go to and home from work. They would give you an accurate time. The night dispatcher has actually called me warning it may be a few more minutes. Now, it's a mess. I understand they are not physics. They cannot give you an exact time. But there is a big difference between 15 minutes and 45. Today's wait time was 20 minutes. It's took 50 minutes. On top of that, the morning dispatcher has a constant attitude. Despite that, I continue to use them because most of the drivers are great. They are pleasant to ride with, they apologize for the wait, and they will make a stop to the store without charging sometimes. When the dispatchers get their act together, and can give even a somewhat accurate wait time, I'll be happy to change my rate."