Dunkin'

"The nicest Duncan donuts I been to I sat in with my friend. But then we were looking at the staff, a male bengaly, who was digging in his NOSE AND PUTTING IT IN HIS MOUTH. MY FRIEND SAID NEVER COMING HERE AGAIN. And he never washed his hands. 12/18/23.. These Duncan owners don't care about their customers..."

"HORRIBLE HORRIBLE, this is the worst one in the area they try to charge for things that come with the drink !!! That’s like asking for a coffee paying for it and paying extra cuz u asked for sugar. They don’t even try and help tried to charge me 99 cents for whip cream and 99 cents for caramel when it’s a drink that comes with both of those things so not a $5 drink is a $8 drink when it’s included in the price. WORST PLACE WITH THE WORST CUSTOMER SERVICE"

"This is my favorite Dunkin! NOT ANYMORE!! Stuff is always fresh and sandwiches and coffee nice and hot!i This place has gone downhill! So slow and always getting the orders wrong. This has happened more than 3 times. Took 15 minutes to get a coffee."

"Customer service stinks! I placed a large order the day before, and was told it would be ready for pick up at 7:10 AM. It was even written on my receipt for confirmation (they even called their manager to ensure the order). I arrived at this location at 7:15am and nothing was ready. One gentleman told me “we are very busy” ( in a rude and disrespectful manner. ). Precisely why I came in the day before. Multiple people began working on my order and would stop and work on a different order. There is no system or collaboration in this particular location. Snails pace!!! A kind woman picked up my order and said she would handle it. I appreciate her willingness to provide good customer service., but it still took 20 minutes to fulfill my order. I will never go back to this Main Street location in Butler, New Jersey. I would not recommend it either."

"I have been going to this Dunkin since I moved 6 years ago and never had an issue until recently. I understand it's hard to take orders via the com but I tried to be clear about 2 different donuts and not only was I cut off during the order, but when I calmly tried to explain which donut I was looking for the person actually screamed at me to tell me it wasn't there. In no way was I ever condescending or rude when I tried to request the donut. If the person had a hard time understanding, I would have had no issue explaining at the window so we could try to get on the same page. Even if the donut was not available, just calmly let me know and I'll happily move on because there are more important things to be upset about than a donut. Apologies, but I will never come to this location again. I will not tolerate being screamed at, especially in front of my 3 year old."