RXO

"Beginning of the delivery process was a bit rough with delays and notification errors. Customer service helped to sort things out and make the actual delivery go smoothly. Delivery guys were very friendly and made sure they handled the package with care and dropped it off where I wanted it. My recommendation to the company would be to reach out to customers when there are cancellations rather than the automated phone call that was confusing. Also, try to figure out what causes the false notifications of delivery attempts and delays."

"Absolutely worst!! Had my delivery scheduled for yesterday and received text message that they are on the way and will be there within 30 minutes. Nobody came so I called and was informed my items were on the way back to facility because my addresses was wrong (which it wasn’t). For some reason they couldn’t call the driver to turn around. Rescheduled my delivery for tomorrow and I just got a call they can not deliver it tomorrow so now it will be additional 2 days wait. Stay away from this company."

"Horrible experience so far with absolutely no communication. On the first day my item was supposed to be delivered, I had to call to ask for an update 2 hours after my item was supposed to be delivered. They promised me it would be delivered by the end of the day. 3 hours later, I called again to request and update and they then informed me that they had to reschedule my delivery. It is now the date of said delivery and they cancelled my order with no communication. Additionally they use a 3rd party service that handles customer service which is of absolutely no help and they obviously do not communicate with one another. Extremely frustrated to waste another morning on the phone to figure out where my item is and why they cancelled my appointment."

"The worst shipping and customer service I have ever dealt with. I was assured my refrigerator would be delivered Wednesday. They claim they cannot deliver my order because all items are not at the hub. The seller confirmed all items are at the hub. Then I get an email that you delivered two items. But customer service says they are awaiting the same two items before they can deliver because all items must be delivered together. I have been repeatedly promised the issue was escalated and that someone will call back shortly. three days and no one has called."

"RXO was supposed to deliver my new refrigerator. I received an email to confirm delivery day and I also called the company that morning to confirm delivery date and time. However, they canceled my delivery without notifying me (I had to call to see where they are). They also did not contact me to inform me that my delivery was canceled at all. When I called they said the truck was broken down. They could not tell me when the truck broken down in the 2 hours I had last spoke to them. They said they had other trucks but no drivers and could not deliver today or anytime this week. Seeing other reviews this seems to be a common theme. They are happy to reschedule me though a week later on a day I am working. No one seems to care or try to help you. I hope this place goes out of business."