Panera Bread 810 West Grace Street, Richmond, VA 23220

"Good experience, it's the first time for me. Tasty food. Ambiance is also good. Near VCU, so students are there."

"EDIT: I usually order at least once a week, on average, from this location. In the last three orders, at least one thing if not several was incorrect. I ordered bagels to be cut in half; they weren't. I ordered cream cheese tubs; they were omitted. Last time, I ordered 18 bagels; I received 12. I'm not planning to order from here again. Panera has really gone downhill which is unfortunate, because I order from this location at least once a week; I often order every day when I'm at work because I'm busy and eat at my desk. I don't know why they keep promoting the sip club when they can't remember your drink when you order one. It's also bizarro world if you order delivery online because if you ask for utensils, the receipt says, "no utensils." If you ask for text updates, it says, "call first," when I don't require a phone call unless there's a massive issue with my order. It has also gotten super expensive with all of the fees. Twenty bucks for a simple lunch? I think my day in the sun with Panera is over. NOTE: while this is more of a delivery service problem, I'm tired of my food arriving smelling of cigarettes or pot. :/"

"Best panera around, i love the staff, always working hard, and the GM brain is so kind and helpful. i come here everyday not only for the great food but also cause the customer service is always exceptional ❤️ I LOVE PANERA"

"Food and coffee are great. Some of the employees are wonderful. Now, management is a different story. If you look remotely different, then the typical customer they will watch you the entire time. He will go as far as to follow you in the restroom. I was a paying customer. I don't recommend going unless you look a certain way. What I mean by that is don't look homeless if you can help it."

"I stopped going here for years because of problems with it. Went today because of convenience. They were out of medium and large cups. Went for breakfast and ordered a coffee. The dark roast was out. Mentioned it to the staff and waited. They forgot to put more out. Mentioned it again and they did it. Couldn't find sugar for my coffee. I asked...they were out of sugar (there is a Kroger 0.7 miles away--I think we could fix this problem!) We had trouble finding a clean table. Ended up taking out some wipes (my wife's magic purse has all things needed at all times) and wiped down a table ourselves. Floors were dirty. Despite these problems, the cash register still prompted for a tip! The one good thing..the oatmeal was fantastic. I'll try again in another couple years to see if they can get it together."