US Fitness Products - Richmond Store

"Joel was very professional and knowledgeable about all the equipment we talked about. Never pushing any particular product on me, just explaining the differences and encouraging me to research the different options further before purchasing. As a personal trainer and gym owner, his knowledge and expertise was welcoming and so much more than I experienced at other local stores. I bought a functional trainer and will be purchasing from US Fitness Products again when the need arises."

"I am a 65 yr.old, 118 lb.female writing post-spinal fusion/PT. Nerve pain radiates into my hip, and I cannot bear weight on my right leg. Discouraged that I no longer get my heart pumping fast, and lungs working, and watching my leg strength decreasing, I visited US Fitness Products to consider a recumbent bike. Joel Harrington greeted me, and explained the features of each showroom recumbent bike. He was attentive, patiently answered about a hundred questions and never pushed a sale on me. He allowed me to quietly practice on the bikes. I appreciate that he was helpful, yet knew when to step aside. 2 visits later, I determined I wanted to purchase the Hoist LeMond Recumbent Trainer. Within weeks, Gary Biggs delivered and assembled my bike, calling several times to determine a precise delivery time. His 2-man team was polite, he reviewed my new machine with me, and left the room spotless. I feel like my new bike is perfect for my needs, it is unobtrusive, and very quiet. I’m enjoying the convenience of a daily cardio workout, strengthening muscles, without nerve pain. Check them out!"

"My sales representative Joel was helpful in guiding me to the best stepmill for our needs. The competition had a 4-6 week lead time and did not think that they could install a commercial grade stepmill on our second floor. Joel found a commercial grade stepmill that another customer was not ready to take delivery on (could deliver right away) and was willing to attempt installation on our second floor. The software was not up to date on the machine and I had to complete that part to get it working, however the technician was able to patiently talk me through it over the phone which was a success considering that I don’t do well with electronics. I got a stuck key error on the machine the first few times using it, but again the service support was great in being responsive. We were able to figure which key is sensitive (partial user error) and now I have a solid machine that meets my expectations. When the times comes to seek out more equipment I would definitely reach back out to U.S. Fitness."

"When I was looking for a replacement for my elliptical I wanted a good machine that would meet my needs. When i contacted US Fitness I was put in contact with Joel Harrington who represents the company in Richmond VA. I made an appointment with him at the store and he was very helpful and extremally knowledgeable about their products. I settled on the Life Fitness E3 elliptical. The men who set it up were professional and very courtesy. The E3 has a great stride for my size ( 6' ) and it a very quite machine."

"We purchased two new pieces of equipment for our community gym and the experience was great! From my first inquiry for pricing, through the installation, it was a smooth, easy process. Everyone was great to work with and very responsive."