Chick-fil-A 1501 Premium Outlets Boulevard, Norfolk, VA 23502

"Wow, what has happened to chikfila?! I go through the drive thru this morning and I order a #5 with fruit instead of hash browns and tea to drink. I had to repeat that 3 times for whatever reason. I get to the window and they ask me to pull up into a parking space that they are waiting on fresh muffins I said ok. They bring out my food and it’s not even close to being right . A #5 is an egg white grill. They brought me fried chicken on a biscuit with a slice of cheese so now I have to get out of my car and go inside. I told them they brought me the wrong food and I hear some uneducated employee trying to argue about it! Saying what’s her name and they said Lauren and she starts to ramble on about “she said…..” and a manager cut her off and apologized. I told them I don’t know what the argument is I know what I ordered and it’s right in my receipt. Unbelievable the people that get hired these days."

"It's Chick-fil-A, they have a reputation for being the best and this location was great. Clean restrooms and restaurant. Kind of hard to get in and out of for travelers. Food was great, the chicken minis are my personal favorite."

"Chick-fil-A 1501 Premium Outlets Blvd, I use to be Amazed at how Fast and Productive The Drive Thru Team uses to be ( *NOT ANYMORE* ). So much that I never bothered to point out the small things wrong in my orders. The Drive Thru Team Productivity and Speed is the BIGGEST Factor for me to Return Time and Time again. Running late for work no problem, The Chick-fil-A drive Thru Team will pull through for me ( *NOT ANYMORE* ). What uses to be an Amazing Drive Though Team is Disappointing and Slow. Combined with the Inaccurate Results from the New and NOT SO improved Drive Thru Window Team. Definity, a Reflection of The Managers Running the Show ( Not Everyone can Thrive under this Responsibility ). Heaters for Cold weather and Fans for Hot weather Outside. The Owers of this Chick-fil-A are really looking out for the employees working here. But yet the driver though pavement and parking lot are looking more and more run down every week. ( Trashy ) It would be nice to see the employees show some pride in this facility both inside and outside. I'm sure the building is not going anywhere, and since I have working 5 minutes form is location coming up on 19 years or 21 if you add the schooling. Have A Good Day"

"My worst dine-in Chick-fil-A experience, by far, was at this location! The store manager needs to go back to get customer service training. Not only was my order placed incorrectly multiple times by the cashier who appeared to be a trainee, the store manager Anna was very crass and downright unapologetic for the errors and refused to correct the order. I had to ask for a refund. I rarely care to post any negative review for businesses but i am willing to go as far as making to call corporate to report this particular matter. 9:45pm Saturday October 28, 2023"

"Of course Chick-fil-A is world renown for it’s hospitality, kindness to everyone that sets foot on their property. But the one that is near the Premium Outlet is extraordinarily good. I was greeted every where that I turned, the lady that took my order was all that a customer could desire at a fast food restaurant. I ordered the softest sausage, egg and cheese sandwich and brother it the best that I have ever eaten. The restroom was spotless (inspection clean) immaculate! When you are in The Mermaid City (Norfolk) you must stop by. There you have it, 1501 Northampton Blvd is your destination…enjoy!"