The Home Depot

"Clean store, helpful staff, accurate stock to what's showing online, returns are easy, and hybrid checkout options. Pro tip for fur parents: they allow dogs and the store is a great place to get your young dog desensitized in many different sounds around them."

"This was a pickup. It took me a while to access the app, and the pickup time was now 7 minutes past the pickup time. So I decided to call to let them know I was there. The young lady who answered the phone was absolutely awesome. Not to overlook the young man who bought the order out and put it in my truck. He was very pleasant and kind. His deposition was enthusiastic and friendly. The communication that I heard between them was courtestous and respectful. Thank you both for such a positive experience."

"I haven't been inside of the HD in awhile, so it's hard to judge. My last handful of trips have all been to the garden shop. I've always found what i needed and the service at checkout has always been very good."

"Poor customer service on top of bad policy. I took the day off work to work in the yard. Rented an aerator from the Home Depot tool rental. I told the lady I planned to return it that evening. I Aerated the yard (the equipment worked great), put down fertilizer and grass seed. A successful day, but I was exhausted. After getting help to load the heavy piece of equipment it in my truck, I brought it back to the store and arrived at 8:15pm (the store closes at 10pm). There were 3 Home Depot associates in the tool rental area, the big roll-up door was opened but they said they closed the tool rental at 8pm. I explained that I was returning the aerator and was not aware that the tool rental closed 2 hours before the store. They didn't care. Instead of trying to help me, they were quite rude and said it was in "the paperwork" and I needed to bring it back in the morning. I had to work the next morning...so I have to get up extra early, wrestle an aerator in my dress clothes, and make another trip to Home Depot. These people could have easily let me drop off the aerator but they didn't want to. It is a bad store policy...how many other customers ended up in this same situation. Why can't they operate the same as the store hours? They should have at least mentioned the "early closing" when I said I was returning it in that evening. Bad policy and poor customer service turned a good day into a bad experience."

"I had a very nice experience at this Home Depot. I happened to be in the area and stopped to check out their plants. What a pleasant surprise to see so many beautiful plants with a decent selection of them being natives. They have a large selection of pots. The isles seem pretty tidy. I wish this was closer!"