Starbucks

"I was off today and of course came later than I normally would. My drink order was not made the way it should have been. To much milk, Could not taste the matcha or peppermint. Asked for it to be remade. The barista was rude and nasty to me. Then told another barista her side. The other barista said everyone doesn’t know everyone or drinks. Said she will remake it and was also rude to me. Top it off she didn’t make it correctly either. As it wasn’t a lot of matcha nor 190 degrees. I left and went to the Starbucks on Hancock village and had it remade. I never have issues at this Starbucks as I come M-F between 5:40-6 am. They are the real deal and very nice to everyone. To the barista that claims to have been working here for six years. Your customer service should be the same to all customers not just the ones you know."

"Had a great experience tonight at this Starbucks. I accidentally ordered at the wrong location and it would’ve been a 30 minute drive in the rain. The barista was so nice and got my order in there and didn’t make me double pay. It was so sweet."

"Very rude staff who will typically completely ignore you when you walk in- not even a “Hello.” This location acts as though you’re inconveniencing them and are lucky to be there, I was unsure where to pick up my order and there were 6 ppl just standing talking to each other and occasionally looking at me but saying nothing. It’s definitely giving slightly racist and snobby - don’t go here"

"Let me just say that I love this location. They are usually very efficient, friendly and my order is perfect. Unfortunately today 8/17 at 11am the drive-thru was backed up (8+ cars). I went inside to get my mobile order. I realized why it was backed up when I went in to get my order. ALL of the employees were hustling…and I mean super speed like true Starbucks baristas do when they are busy…..except one. This gentleman was moving at two speeds….slow and stop. Unfortunately he was making drinks….which is what is the majority of what is being ordered. This explains why the drive-thru is backed up. My suggestion to the manager….you know the employee I am referring to. You know who is not keeping up. Put this employee on another duty. Clearly this employee either doesn’t want to be working (based on his attitude I observed while watching him) or is not capable of moving at the pace that is needed to provide the service Starbucks delivers."

"My go to Starbucks. Great location, service is good, and they are lgbtq friendly. Tons of seating inside and out. Only concern is certain baristas don’t fill drinks to the top, but they fix it if I address it. This sbux is very busy and the team hustles hard. Be patient and kind to them."