Giant Eagle Supermarket

"Been a 30 plus time return customer and am still happy with the setup, services, security, management...All good. Food is worth it, because Produce is good quality. My mother likes the Fuel perks. WiFi was off, but I found it now as a Guest. Don't forget the advantage card!"

"Love the wine cellar section for gifts! They have a fun variety and decent prices."

"Dear Giant Eagle Owners, I hope this letter finds you well. As a loyal customer of Giant Eagle, I have always appreciated the quality products and convenience your stores offer. However, I feel compelled to share a heartfelt concern that has deeply saddened me. In my recent visits to various Giant Eagle locations, I have noticed a significant decline in the level of customer service. It deeply saddens me to recount the incidents that have left me feeling unvalued and disheartened. The disrespectful and unfriendly behavior of a considerable number of your employees has cast a shadow on the store's reputation. During a recent visit to the meat counter at my home store (5220 Mahoning Ave, Youngstown, OH 44515), I encountered two individuals who appeared uninterested in assisting customers. One employee, named Shawn, displayed a slow response and an unpleasant demeanor. He seemed disengaged and even made offensive remarks. Despite my efforts to remain composed, I felt increasingly frustrated and disappointed. Throughout my visit, it became apparent that the negative behavior extended beyond Shawn. The lack of basic courtesy, greetings, and simple courtesies like a thank you or wishing customers a good day did not go unnoticed. I found it disheartening that I was the only customer present, and yet no one seemed eager to serve me. This experience compelled me to abandon my 45-minute shopping cart filled with over $250 worth of items. I was left feeling unheard and unvalued as a customer. When I expressed my concerns to staff members, their apathetic responses only worsened the situation. I must emphasize that Shawn and his female coworker were prime examples of employees who can drive customers away. Their behavior reflects an unhealthy atmosphere and a lack of respect for customers. It is disheartening to feel as though the store belongs to the employees rather than valuing the customers who support the business. Regrettably, if this is the value that your store places on customer service, I am forced to inform you that I will no longer be setting foot in a Giant Eagle store. I refuse to subject myself to repeated disappointments and mistreatment. I implore you to reflect on the importance of hiring individuals who embody the values of respect, kindness, and genuine care for customers. As Romans 12:10 states, we are called to love one another and honor each other above ourselves. This principle should extend to the workplace, fostering an environment where both employees and customers feel valued and respected. I sincerely hope that this heartfelt message will resonate with you and motivate positive change in how customer service is perceived and practiced at Giant Eagle. I wish you success in creating a warm and welcoming environment for all who choose to shop at your stores. With a heavy heart yet hopeful spirit, Tiffany 11/20/2023"

"This pĺace was clean, they had great deals, always someone to help you if needed and very nice also. Prices where great for what you get for your buck. They had everything in stock. Easy checkout. Couldn't go wrong in this place. You need to watch the ads to catch the sales on this place."

"I just tried to pick up the Veterinarian Dr's paper prescription that Giant Eagle could not fill and there was 1 person waiting on the counter. Woman in front of me needed a covid shot and couldn't tell this one customer service rep what she wanted. Instead of asking her to step aside I pntinued to wait. Finally I had to ask for it. I was told he'd be right with me. There were 7 people in the pharmacy and 1 person handling the counter !? Then I wanted to purchase 1 dozen eggs and of course all the full service registers were busy...no express check out either. I refuse to use self checkout cause Giant Eagle is eliminating jobs!! Half the t I me self checkouts don't work for some reason too. It's not the answer to Good Service."