Aritzia

"I’ve bought 2 super puff vest with the hoodie and I absolutely love their cloths! The staff from my experience have been nice compared to the other reviews on here. My sister has been able to return things with no issues. The clothing seem to be made of good quality and certified RDS goose down feather! Even have an arcade in the store to keep yourself busy when waiting for your partner to buy clothes."

"I love the quality of the clothes but the in person experience is a nightmare. The location in Georgetown feels like a sale and everything must go type of place. The associates in both DC and Tyson’s fail the vibe check every single time. It’s like they hire people with zero people skills. The dressing room concept is a fail, there are no mirrors inside the room so you’re forced to put stuff on and walk out to the general area where there are always men sitting on the couch. It’s so uncomfortable. I started ordering online, and this last time half of my order was missing. I reached out to Aritzia concierge and was told they would investigate only to tell me “the order should have been shipped out in one box, can you check again and see if you missed the items” like they somehow would appear out of thin air. After I sent over photos of my order that arrived without the box being damaged, they said i would hear back in 3 days. I just wanted the things I paid for, and never heard back. Never received my items either. So yeah, I guess, shop/order at your own risk."

"I shop very often here in Aritzia, and I always experience poor customer service. One time one of the girls that hold clothes in the back was rushing me by telling me “you have 5 min to try this” I spent over 400 dollars and that’s the service I deserved? They don’t have mirrors in the fitting rooms because supposedly they have advisors to help you to create your outfit. Well I have never received any advice or help at all from staff. I have to try my clothes and then use the “public mirror” while strangers -females and males- look at me. Customers deserve better service since their prices are high."

"It's so unfortunate that such a great clothing store has such a bad customer service team. I was not told at the time of teh purchase that specific items like bodysuits are not returnable. So when I got back a week later to the store to return it I was told under no circumstances they can accept it. Again, great clothes not so great team working there."

"This was the first time I'd ever stopped at an Aritzia. I've heard horror stories but honestly my experience was quite pleasant. The sales associate that helped me, I think his name was Daniel? Was quite friendly and helpful as I looked around to pick a few items. The store was very clean and organized. Overall pretty nice."