Express

"They lost a very precious object that I had left in the fitting room on accident and most likely threw it away instead of keeping it at least for a week in a list and found place. I went back the very next day and it was gone and the staff was very unprofessional and rude about the whole thing. I even called customer service and they proved to be completely useless and no emphaty whatsoever!!!..."

"Customer service at this location is next to zero. All three associates that we interacted with were absolutely unhelpful. The store manager was equally not responsive to the complaint. Figures, if the manager has no customer service skills, why would any of the associates have skills. Probably the worst Express store I've ever visited."

"Holiday Season is here. Patiently wait to be checked out. Lady was very rude, sarcastic, and although she tried to help after I told her not to speak with me in such a manner she kept giving me an excuse. I asked to get a floor manager and not one was given. I use to work for express and this is not the customer service we provide our consumers. Whomever the general manager is pleas train your staff way better than that as it’s inexcusable."

"Rachel was great in getting a suit pant in time for my son's homecoming that we were very last minute in shopping for. The entire store was clean and it was easy to try on things and find help."

"Very rude cashier lady and manager. Unwillingness to listen to a customer is very unprofessional. You won’t go nowhere with this kind of attitude. I know retail jobs are stressful but there is no place for disrespect here. Issue: we brought a suit in-store and found the same evening that the same suit is 50% off online. We got that suit but we received a damaged one. Instead of shipping it back, we decided to return it in store and ask for that reduced price match due to timings issues of shipping back and forth. The cashier and manager at express store in Tysons were unwilling to listen to the whole story. They refunded the online transaction, took the suit back that was damaged but did not do a price match because they think that they did a 1:1 return but missing the point that we paid 50% extra because of not matching the price. Issue 1: It’s surprising that good brands like express are not doing quality checks. Issue 2: manager’s and cashier’s at this Tyson’s virigina store is adding fuel to it. I will spend my money where I get a good customer service and a quality product. Never shopping at express again and also at this specific store at Tysons should train their staff including manager on how to deal with customers better. There are so many other brands and stores I can spend my money at!"