LOFT

"My new favorite store. Love, love!"

"I was trying to return an item that was delivered. I followed the steps online to return the item at the store. The manager refused to accept the return, he refused to look at the email from Loft, and he refused to look at the return slip provided by Loft. If this was my first experience with Loft, this store would turn off the brand because they refuse to follow their own return policy. The reason I gave 2 stars instead of 1 is because the employees are very helpful and customer service was very helpful resolving the issue and helping me file a complaint."

"I just walked out of the store 5pm (12/23rd/2023) ; highly disappointed; I did my shopping and at the cashier; named Elizabeth being was very rude and unprofessional; these are the days for all gift purchases and I was simply asking for a extra bag since there were separate gifts I"ve purchased; in very rude manner she declined and humiliated me in front of the other customers; please put more customer oriented , dedicated staff at the front line; if the company maintain policy as one bag per customer there is a more polite manner to explain than being rude like that. This is so far the worst customer service I have even seen in shopping in all retail stores in Tyson's Corner mall; The store have beautiful pieces s of cloths; please don't let customers think twice to make decisions to step in to store agin over bad customer service."

"I love Loft/Ann Taylor companies but the service at this location stinks- and no, it’s been like this since before COVID so can’t say it’s staffing shortages. Poor attitudes from staff toward me and other shoppers for no reason. Definitely will not shop here again."

"I’ve literally never been treated worse while trying to spend money. I’m still shocked that the employees were so mean. The cashier was a special kind of rude and the other cashew was super defensive about life. After my card didn't work, I was turned away without assistance, I called the card, they activated it, I went back in with the service rep on the phone to make the purchase went thru, only to be met with more resistance … So I canceled my card and will not return."