PacSun

"I wasted mileage and gas to come here just to find out the Mall is open and this is the only store that is closed. Do better PacSun."

"horrible placed in order for pick up went to pick it up gate was down said come back in a hour left the mall. came back after christmas to repack up my order and the mall has been open for an hour and the gate is still down not to mention the lights are off this time? Very unprofessional and unacceptable won't be coming back here!! They dont even deserve 1 star!!"

"The manager was extremely rude! I came to this location to make a simple exchange and the manager spoke to me in a very undermining tone. She lacks people skills and seemed very moody or socially awkward. This was my first time buying anything from Pacsun and it will be my last."

"The manager and workers of the store in columbia are completely out of touch and very rude. My dad came in today to return pants that we bought yesterday with the receipt but the worker claimed that she couldn’t find the transaction and could not refund the money. After asking why and bringing up the return policy, she then gives a store credit, but it was only for $20, when the pants we paid for were almost $60. we asked why there is not a full refund and she said that she can only refund the lowest amount item on the receipt. After going back and forth and this matter, my dad was very frustrated because she was going against all of the brand policies. She refused to talk and told us to talk to customer service and then screamed at us to get out. Then she called security to remove us from the store, and refused to give her name when we asked so we could talk to customer service. These workers behaviors are completely irrational."

"The most useless staff you’ll ever meet. Went in for a simple return of an online order with all of my materials (physical and electronic receipts) and the whole time they’re trying to refund me less than I was owed. I keep pointing to the price of the items on the sheet and do simple math for them and they can’t comprehend. Then they act like I’m trying to pull a slick one across them and get my shipping cost back and accuse me of using a coupon and then trying to refund the full original price of the items when I wasn’t. Turns out they rang up the WRONG ITEMS on their screen that I couldn’t see the whole time. Compliments of the stoned out of his mind guy who initiated the return but was too inept to finish it and needed help. The whole time they absolutely refused to listen to any of the things I was saying or materials I was showing with full transparency. AND they had the audacity to have attitude about it when they were in the wrong and I was doing literally all I could do to remedy the situation. Hire a better manager and staff for this location Pacsun, it’s not a good look."