Giant Food

"I shopped a lot at the store and usually have no issues. However, I did find out that some staff at the front desk would allow people to cut the line and accommodate them first. I don't understand why they gave priority to some people. But it certainly is unfair to the rest of customers. With that being said, most staff are friendly and helpful."

"I agree with most comments, I don't go to this place for the customer service, it is very deficient, specially at the self service stations. But...….tonight Jake from the Deli department, was a true example of how customer service should be. Even though the Deli was closed, he insisted on helping after i suggested i would just grab some pre packed turkey. He happily helped me with cutting some fresh turkey slices, and all throughout with a great attitude. This is the first time in 2 years of me shopping at this location that I get a good service like this, even to motivate me to write this review. Make sure Jake is being remunerated properly, because he exemplifies what you all as a corporation should have for employees."

"Ordered grocery pickup last Friday for the first time because I was sick and didn’t feel up to grocery shopping. I got there, called, and waited about 25-30 minutes in my car and nothing. Didn’t seem like anyone was getting their groceries so me and some of the other people picking up went inside. We were told that our orders were ready but weren’t ready? It was a little strange. We were also told someone new was back there fulfilling orders which I understood and didn’t mind waiting since I’m sure they were overwhelmed. Waited there long enough that I could’ve done my own grocery shopping. Another person waiting for her pick up asked customer service when she could expect her order because she had been waiting just as long as me, and they couldn’t give her an answer. When my order finally came out, I was told I was missing “a few” items and that I would be credited for them. I went home to find 13 items missing from my order. Many of them were easy to substitute like mac and cheese and chicken bouillon, but I assumed he was just overwhelmed and I was okay with picking them up elsewhere as long as I was credited. That evening, I got a call from who I assume was the manager apologizing for my wait that day, and asking if there were any issues with my order. I mentioned the missing items and he seemed very upset with the man pulling the order and said he didn’t think any of those items were out of stock. He apologized and said that he would have someone pull my order correctly the next day free of charge, and that someone would contact me to arrange a pick up time. I never got a phone call the next day, but I checked the Giant website to see my past orders and saw that my order for the day before was comped, so I assumed the manager decided to just do that instead. Today I checked my credit card and found that a “delivery” order was created on my account on October 16th, and the delivery address was the address of the store? I didn’t order any items for delivery, and realized that the total was the total I WOULD’VE paid if I had received all the items on October 12th. There weren’t any items listed in the order either, it just said “undefined items”. Thank goodness for the Giant Rep on the website chat, she was able to credit me for the items that I didn’t receive. I find it really shady that they tried to charge me in full for an order that I only received a part of. Don’t think I’ll be returning to this location and if I do, I will not be doing pickup."

"Wonderfully located at the heart of Falls Church. Giant is one of my favorite store because there is always abundance of items should in case you need a high quantity of the item you want. Pricing is also very competitive here."

"This has been my back up grocery store for 6 years because it ways has the groceries and toiletries that other grocery stores often lack in the northern Virginia area. It’s clean and has plenty of friendly staff members to assist you with anything. Also, a wide selection of meats, dairy, breads, snacks and produce that is fresh and usually fully stocked. I would definitely recommend you come here for grocery shopping or a quick run to get a needed toiletry item."