Hyatt House Sterling/Dulles Airport-North

"Front desk and bar staff were friendly at this hotel. We ordered food at the bar and we didn't get exactly what was ordered. Bartender said they changed the menu but he didn't tell us that before we ordered? Didn't make sense but ok. We were in a room that smelled smoky so they moved us to another room. The new room has a lot of beetles in it, the kind that look like lady bugs. Bed was ok and the room had a kitchenette and sofa which was nice. Hotel was quiet overall. Ok for one night close to the airport, but I wouldn't make it a habit."

"Emergency stay following a flight cancellation. What a relief to have such fantastic service from the airport shuttle driver all the way to the front desk staff. Smooth as silk from beginning to end. Easy access to Dulles Airport and very affordable. Thanks for rescuing a VERY stressful night for me."

"Well there are plenty of options within 5 mile radius. This one is average at best. Comfortable beds and nice TV. However they charge for parking? What the? Find another comparable hotel in the area that doesn’t. Just silly."

"Front desk staff was amazing both in the morning, and the evening. Room was clean, and okay. Could use some updating in the future. Was disappointed that now we have to pay for parking, but new rules are rules. Overall nice experience with my husband."

"I was surprised when I arrived to find out that you have to pay a third party parking company to park at the location. I complained about it (I've stayed at numerous Hilton properties surrounding the airport and don't have to pay). But what really bugged me was that she did not tell me I had to go on line to pay for parking, along with signing a 20+ page agreement to park. (you need to read it, it is astounding what you have to a agree to). I felt that was intentional so that I would be cited for not paying the fee. Well, I went back down to the car and I quipped to about having sign this damn agreement to park as I was going though the lobby. Next thing I know is that I being threaten from being tossed from the hotel for complaining about parking. Her manager (likely her brother) was "really mad at me." Wow, OK, like I car... I told her you want to give me a refund, I would leave, but it was not offered, so I went back to the room and slept it off. I quickly suspected this hotel was family run, and the family lives in the hotel. The next morning, we went to get breakfast an the whole family was down in the dining area eating. We walked into the room an there was a whole lot of staring and whispering, so much so we decided to leave because we felt so uncomfortable. Otherwise, the room was nice, and we enjoyed our stay in our room. However, the experience overall was not good. Kind of throws me off on staying at a Hyatt House again. Too bad when I've been a Diamond Member at Hilton for the last five years. Makes me regret venturing away from what I know."