Rite Aid

"Dealing with this store is beyond frustrating. They flat out refuse to pick the phone up. Absolutley refuse. This is a re-occuring problem with Rite Aid that predates any of the recent lawsuits so by no means can that be used as an excuse. Every other pharmacy picks the phone up. What if a patient has an emergency? These folks will not be able to help, rest assured. Switching to Wegmans was the best thing I could have done because my level of anger was starting to get the better of me. Dreading dealing with refills because of the lack of respect these people have."

"I Definitely try to be patient with this pharmacy, as it is close to my work and I can appreciate that they are short-staffed, overworked and underpaid. I am in the same boat myself and have been for years. However, if I EVER spoke to my customers the way the support staff behind the pharmacy counter speak to their customers I would find myself without a job. Clearly no one cares bc I see this repeated over and over again in your reviews. I get the same prescription every month. I have my doctor call it in close to a week early every time to avoid any issues. And yet every single month it’s a problem. I am trying to be patient and use your “text communication” because every time I don’t wait and call to check on it I am met with pure disgust. But here is the issue. You close in 1 hour. I live an hour away. I didn’t have the mental capacity to deal with the attitude stopping in on my way home from work earlier this afternoon and decided I would rather just eat the time and gas and drive back. However even if you were to call me now (again 1 hour before you close) I wouldn’t be able to get to you while you’re still open. I understand you’re busy. I truly do. But how is it I’m at the bottom of the pile every single month? For a prescription that I take like clockwork and fill every 30 days??? Make it make sense. I wish you would do better and realize that your customers are going through things too and if you’re truly that miserable then maybe it’s time to find a new job. All I want to do is take my medication. That should be a simple request. Not one met with attitude and rudeness."

"I don’t know about y’all but seeing a Rite Aid employee smoking vigorously within 2 feet away from the front door while the patrons with children are walking in is not what I want to see. Ever. At a first glance from a distance the smoking employee appeared pregnant but I think she’s just overweight. Still sent shivers down my spine. Not a good luck, lady."

"Went to pick up prescription & the older lady with very short, grey hair gave me attitude right away because she had put it back on the shelf. I showed her that the text from Rite Aid said not for another 2 days will it be put back. She said “Well that’s wrong!”. Then she proceeds to bring to cash register & I show her a Good RX coupon. She’s mad again & says you need to show me that before I put through your insurance! I said I did not know that. Her reply “Well I can’t do it right now cause I have to re-do it! You’ll have to come back later!” I asked when & she said “Not until later this after noon”. Soooo rude with her attitude & behavior. Like this is all of my fault! I am transferring my & my family’s prescriptions. Can’t stand the attitudes of pharmacists & their help anymore!"

"The store is immaculate, clean, well organized, and with a great selection of products. The staff are friendly and helpful. The pharmacy shines in their competency and speed, something lacking in the other large drugstore chains in town. Like night and day compared to their three lettered competition. Even if you have to drive a little bit further, this is where you want to be."