Storage Sense - New Freedom - Self Service 224 North Constitution Avenue, New Freedom, PA 17349

"We used Storage Sense for six years when my parents were in desperate need after losing their house and having to downsize in order to move in with me. When we first got the unit it was $80 a month for a great size space! While the unit itself wasn’t temperature controlled it was just what we needed to store our large furniture pieces. With inflation the unit ended up being $150 a month plus insurance after 6 years and we could no longer afford it. We moved out in January 2024"

"Probably one of the WORST companies I have had to deal with in a very long time. Someone has occupied our spot that we pay for, to store our 40ft camper, we have emailed, called and spoke with multiple people who apologized and promise someone will call back, 6 weeks later we have not gotten a call or email. They are charging us … We were given corporate number and have called 6x not one person answers the phone in any department! DO NOT use this place..I have tried to cancel card they are billing, however charges coming thru, this company must be going thru financial issues or a buy out. The company responded to this post that they didn’t tolerate this and gave me an email ti reach out to someone, I did and no response. LOL.. it’s comical now.."

"UPDATE: I received an automated response from the company saying they would like to help me and I should be in touch with them. So I contacted them at the given email address and received an out of office for the holidays response. But after another week went by, no further word from them. So they ARE NOT looking to make this right in any way. AND by the way, the cost of my unit just went up to $183 for this month, where I will be there for 6 days I'm so disappointed with the customer care at storage sense in new freedom. I have had my stuff in storage with them to the tune of at least $10,300. I am currently a disabled 61-year-old who has finally come up with a way to get my belongings moved. This will take place on 1/6/24. I cannot get help before then. When I asked what I owe for the 6 days I'll be using the unit, I was told I need to pay the full month at $165. After several attempts to explain and ask for some consideration with reducing the fee, Charlie decided to not return my call. So disappointing to be treated this way."

"From start to finish, the best customer service I've experienced in any sale....your customer service team should be the model all companies strive to follow!"

"The folks I spoke with were very professional and helpful in getting me started. Since I have never rented a storage space the were very patient while answering all my question."