Sam's Club

"Buying from Sam's club online is awful. We bought a very heavy item and needed to ship it to a different address and it was impossible. It didn't take returns either. Once you place an order on Sam's club, there is no way to change the shipping address. We tried to reach customer service, but no help. Sam's club is using a Danish company for deliveries. I will never buy from Sam's club online again."

"Price was great but after that things went seriously downhill.10 days to get tires,3 weeks to get appointment for mounting. Told today to pickup at 3 and car never touched when I arrived at 3:10.Said they were behind but got a blank look when I suggested they should have called."

"Rating one star solely for their curbside pickup. I used it at Walmart and honestly idk how a company completely messed up between two of their stores. Walmart is 10/10 great for curbside pickup. Sams club is -100000000000. Currently I’m sitting in a spot at 5:45pm when I was scheduled to pick up my order at 5-6. I do not have hope it’ll be out on time. I made a curbside order both for Walmart and Sam’s at the same time and I got my Walmart one forty minutes ago while sams haven’t even picked my order yet. I’ve got the plus membership where this is supposed to be a perk but it’s more like a torture tactic to make sure no one ever uses this service again. And guess what? It works because I won’t be using it again. If I was one with a membership where I paid for this inconvenience of a service it’d probably send me into a self loathing spiral of depression for how absolutely stupid I was to pay to be stuck waiting an extra hour. (it’s now 5:47 and it’s still not picked. Shocked) Please spare yourselves for this torture and don’t use their curbside pickup. It’ll just cause your depression to worsen and your anger issues to spike EDIT: it’s now 6:10 and i’m still waiting for it to be ready."

"Sam's club is great for bulk purchases! We typically buy all of our paper products from here as the capability to save a lot of money is there when things like paper plates, toilet paper and paper towels, as well as bottled water. Sam's club requires a membership in order to shop. You must frequent Sam's club quite a bit in order to get your money's worth out of the membership."

"Update.....8 29 23 After many calls to their serta Simmons customer service and Sam's customer service and even Sam's local store which did try to help...the serta people were no help. After a month and a half of no refund tgey told me I was gonna have ri wait another 30 days. I asked for a supervisor and was rold 24 to 48 hours. No one ever called me back. I finally went on fb and sent a message. . Got results! Friday I was given a 50.00 gift card for the inconvenience and today my refund was in my account! So fb is the way to go for customer service issues when you have problems with something you returned online and have an issue getting a refund. My advice always take it back in store. When the local bjs opens I will be changing membership used to have it in NC and will use it for gas discount as well. No more Sam's once bjs opens. Bought a bed online for my mom. We returned it once and had it picked up as it easily got a dent or digital. She's all of 120 lbs. They brought us a new one. Same thing happened. So we called serta and asked for our money back to get new bed. They picked bed up July 10th and we are still waiting for refund. I have spoke with several people at serta and Sam's customer service number but they keep assuring me refund will go thru. First it was ...you will get quickly...then 30 days...then an extra 8 days. Today is the 8th day and no money has been deposited. And money has been deposited. So I have sent email and waiting for reply as to why no refund has been sent ....over 600.00!"