Five Guys

"The food was enjoyable and the milkshakes are good. It was quite empty when we came around. but eventually the place got busy but that didnt change anything. I also like the small note cards that kids can draw on while waiting, though the color options are limited. Overall this place is great."

"I have been a Five Guys customer for about 30 years. I remember going to the store in northern virginia that had the peanut shells all over the floor. I've eaten from this location in Olney for years now, but Sunday was my last visit. I went in Sunday for 4 burgers, two fries, and a shake. The counter person was friendly and polite. The shake machine was broken, which happens. I received the rest of my order and was looking in the bag before leaving when I noticed the fries were different. There were about half as many fries as there should have been. I looked over at the fry rack an watched the fry cook do the same thing to the next order he was working on. I asked for the manager, explained my concern about my fires, and was given a very polite answer about different franchise locations being able to do what they want and that's how they're doing it here now. I let the manager know that it definitely was not the case the last time I was in, I was disappointed, and would not be using the store again. He said he understood and we parted ways amicably. I turned to leave and the fry cook started to explain how he was right and the fries were right and I was wrong for saying anything, continuing to berate me as I was leaving the store. I returned my food to the front counter and asked for a refund. The refund was given by the manager, who was again polite. I went next door and purchased food for 4 from chipotle for $20 less. However, the truth is I will NEVER be in this Five Guys again. Rude staff, and an owner who thinks a dollar worth of potatoes is more important than continuing to provide the product I've purchased and enjoyed for 30 years. Perhaps worse, I'm now suspicious of more quality sellout changes coming at other locations. I'll continue to go to Clarksville, Kensington, and Rockville for now, but allowing a franchisee to behave this way is bad for the brand in general. I'm also more likely to try a new burger location now instead of staying loyal to the brand. Such a disappointment."

"It was super busy! However, the staff was working so well together. They were trying to prepare all the online orders and in person. As people came up to the counter, they asked what order they had and updated them. I was pretty blown away at how well everyone was working as a team. They had a little line set up, everyone had their own station. Great job. Food was good, my burger did get a little cold because fries were being made. Clean and ample location, lots of free parking."

"The burger was really good. But they are overpriced. $14 for a bacon cheese burger it’s too much. If you order by Uber, DoorDash etc. They will charge even more than the regular price."

"I have to come here at least once a month, with my son, when we need some comfort food. The burgers are so damn good and when I say they have the best fries made out of real actual potatoes from various farms, I mean that."