Ulta Beauty

"Expired Makeup on Shelves: Bought the L’Oréal 24 hour infallible foundation from this ulta and it broke me out after one wear. Never had this issue with L’Oréal before. I checked the bottle & it had been expired since September 2023 yet it was still sitting on the shelf. Maybe my fault for not looking at the bottle well enough before buying, but an expired foundation that can collect bacteria and cause issues for the skin shouldn’t still be on the shelves. Waste of 18 dollars."

"very poor customer service. tried to get a pickup order and had to go through the line to even be acknowledged by staff. and then directed to go back where i was. if i hadn’t have said anything they would have continued to ignore me."

"I was in the store for 30 minutes. Not a single employee asked if I needed help or assistance. So I was unable to make a purchase. I tried to get a 3 different employees attention. But to no avail. Their attention was "elsewhere". Too busy chatting. The guy at the register also didnt acknowledge me. So I walked out. Thanks for nothing!!"

"Used to work here before covid. Loved the job, to this day my favorite job. I stopped in tonight to grab some things and was surprised to see how things have changed. Still great energy and fun atmosphere but there was a girl in the back who I believe was a part of the "truck" team. She was in a full gray sweat suit, by skincare and had an airpod in while putting product on the shelf. I asked her if she could double check for the 12oz size of the Purity Cleanser (me knowing that overstock is usually in drawers, or maybe its in one of the boxes she was unloading) she said no we don't carry it in that size. Odd... the price for it is advertises as well as the one that is the tester is in that size as well. And when I worked there I know they had that size because I was responsible for the prestige skin section as well as testers were usually made with shelf product. She didn't seem to care much. Anyway I got a different size. I don't know if the new manager is aware of how the girl was dressed and was listening to music but I know the dress code is strict.. as well as the rule was you can wear sweats and have headphones in outside of business hours.. not during. Just thought it was worth mentioning."

"Very PROFESSIONAL stylist by the name of Laura D, took a quick look at the mess another ulta stylist left me with. She explained what I could do, which was much, but not her fault. She recommended vitamins to grow my hair out faster, because I was ROBBED over 20 inches of hair taken from me, with a HORRIBLE WOLF CUT. I almost lost faith in Ulta, but because of Laura. I will be returning to this store for all of my ulta need. And the whole crew in that store was absolutely fabulous. See you guys soon!!"