Cases

"They give you the tools that you need to start from scratch, how you use them depends on you. Good program. Max from cases and the staff are very supportive. They were essential for my case."

"Updated Review !!! Their service is ok definitely needs improvement. I went a few months ago and bought 2 pairs of glasses so I have 2 different point of views and was served by the black lady with dreads. Let me start by saying she is mainly good with customer service. I have mixed feelings about how professional they are. I was satisfied with the the services she provides at first. I’ve witnessed people have complaints about when she sold them or their insurance a pair of glasses and never recieved them. For example an older man was in there one day recently he was waiting nearly 1 month for his frames and never received it. She tried to justify the reason that it wasn’t mandatory and the insurance paid for them. I was looking at the man in confused way because my first frames that my insurance paid for took less than 2 weeks and were a success but then the ones I originally picked and still wish I had because I paid for them were at the moment “waiting to be cut and will be ready on Monday because they are in the basement” I asked would I recieve a phone call or text reminding me or confirming that I can pick them up After 3 weeks since the last time I went there and 3 months later since she sold me the frames which was complicated since the 2nd time I went. ( the second time I went there she showed me my frames and said that I need to purchase the lense and she updated the price that were so call official which I told her I wanted to just cancel because I had a bad gut feeling so she adjusted the price and showed me how good the frames looked on me to make it seem appetizing and my man sent me 40$ cash app to go on top of the 50$ Original price.) She told me the official price would of been 140$ and that she can give me a deal for 90$. So today ( the day of the original review) I called because I have an adult prom coming up because I never went to prom and this will be my first. I was on hold for at least 10 minutes and then when I spoke to one of the workers they said that it wasn’t there and they were going to purchase it. Then I asked transferred to the woman I mainly spoke to which I mentioned her description earlier in this review she claims that my glasses weren’t there now and they can’t find it they can’t buy it and she sent me pictures of other alternative frames which I don’t even like and I asked her for my money back because she was at fault and she offered to give me only give back 40$. I then went in to pick out a frame and the only cute frames in my opinion were the all black frames. My original frames were half blue and clear. I’m comfortable with these frames and get a lot of compliments. My personal overall experience is that they are nice and professional in person if you know how to professionally advocate for yourself and make an appointment although it’s walk-in acceptable Also if you are willing to being open minded and patient. This review was finalized on 08/19/23"

"Stopped coming to this place. I had an amazing therapist at first but when she left it took about 6 months to be matched with a new therapist and when I was this therapist made me feel even worse constantly playing devils advocate and didn’t help me work through any of my trauma. If you get referred here run. They switch psychs & doctors on a monthly basis"

"I wouldn’t suggest the Nathaniel Clinic or CASES to anyone based on my recent experience. I was referred to them by my primary doctor in September 2021, then had an intake a month later. I was told someone would reach out to me and tell me which therapist I was assigned to. No one contacted me. After multiple attempts to find out what happened, who I would be assigned, and why no one communicated properly, I am left with no help three months into the process. I called and emailed them multiple times and no one has followed up to answer my questions. I would give them zero stars if I could."

"The people of color working at the Nathaniel Clinic are helpful, and even some of the caucasians can be helpful. The wait time for services can be annoying, but really I dont have many complaints. Dr. Wan and Dr. Weiss are cool. Plus it is cool to see doctors and nurses of color working and making coin. Ann the nurse for Fact 1 is helpful too. Really Cases Nathaniel Clinic can be cool. Give them a chance."