The Lenox Hotel 61 Exeter Street, Boston, MA 02116

"My husband and I stayed for 4 nights to celebrate his 50th birthday! I called the hotel before booking to learn more about the area (we're from Vancouver, BC so it was a ways away!) Nick was so incredibly helpful at the concierge desk, suggesting things and booking things for me before I had even made my reservation! Beverly was also very helpful. So we started with a really great experience! And, our stay there was the same. Everyone was super friendly and helpful. The room was great and really clean (I am picky!) The pillows were extra comfortable and that's something I usually hate in hotels! Room service was fast and great. Honestly, everything about our stay was fantastic! If we come to Boston again, there's no doubt, we'll be staying here again!"

"This place is gorgeous inside and has a very classy feel. My fiance and I stayed a night for our trip to Boston. We arrived later than our check-in time, but it wasn't a problem. They even held onto our bags for us well after check out since we had a few hours to kill before our bus ride home. The rooms are clean and warming the beds and pillows clean and fresh. I liked the little sticker on the toilet paper. They have a bar and kitchen that are open well into the night with a delicious menu. Only down side was there was a wedding party or something going on when we arrived and many of the guests were very loud and quite drunk, making our quiet evening a bit hard to enjoy. But the staff were wonderful and did their best to make us comfortable despite the chaotic atmosphere."

"Spent one night here over the holidays. They offer valet parking or you can park 100 yards down the street in a public parking ramp. Lobby area is comfortable and has a bar attached ( that opens at 4:00.) Dining is available via a restaurant ...which offers adult beverages as well Staff are friendly and focused on service. Room was lovely with comfy beds and bedding, quality amenities, plenty of electrical outlets, Wi-Fi and quiet. We enjoyed our stay and recommend it for guests."

"Let me start by saying… this place is old and the rooms reflect that. For the price you’re paying for, you’re getting 5 star service and location, and that’s it. Our first room (407) had a 1.5 inch gap under the door. When we turned off the lights we could see into straight into the hallway. The bathroom was also extremely outdated and had issues draining. That being said, when I went downstairs to share some of the issues I I was having the staff went above and beyond. They explained that the building was 120 yrs old but didn't hesitate to accommodate. They were understanding and kind. They let me look at another room and had the issue taken care of, quickly. The new room was equally outdated but the door felt secure and the bathroom worked properly. We only stayed one night for a night in the city, any longer would have been a bit rough."

"I would give it 4.5, but I don't have that option. Here are some highlights. Communication - second to none. Prior to check-in, we received numerous messages regarding our stay, app-based check-in, etc. The FAQ page on the website is very helpful with regard to parking, etc. Front Desk - incredible pleasant and helpful with check-in (quick and easy), restaurant recommendations, etc. Lobby - quaint, historic, clean...a highlight of the stay. Same for the elevators. Rooms - spacious, clean, quiet. Very pleased with the amenities, including the bed and pillows. Value - we went over Labor Day weekend. The prices were really high; we reserved two rooms (one for the boys) and the 2 queen bed room was higher priced than the one king bed room. I think value is the detracting part of the stay. Overall: highly recommend."