The Charles Hotel

"I just completed a six night stay at the Charles (originally scheduled for three, but extended) and it was a wholly pleasant experience. From the greeting as I arrived until I was generously accommodated as I ran a few minutes late on check-out, every staff member greeted me as if I were a valued guest. The hotel is currently decorated for the holidays, making it that much more festive, but I am here frequently for day trips and the site is always beautifully landscaped and maintained. I am so looking forward to returning for another visit in the spring."

"Didn't stay there but attended the Christmas tree lighting event which was enjoyed by all. Engaging story telling, treats and hot cocoa. Fire truck and a Santa visit. Kids loves it"

"The rooms were nice but a little dates as was the entire hotel. The fitness center is terrific. But I had these mold filled soap bars in my room and kept getting them (3 in total). I told the front desk and they apologized but did nothing about it. It's pretty gross and very unsanitary. And I can't even wash my hands after touching it with no soap. I also emailed the hotel with the photo and got no response."

"I've had family stay here when they come to town, so I've seen the lobby and rooms (which are stunning) but I I've only recently discovered that they have an Avis/Budget car rental office on site. I rented a vehicle through uber and I picked it up at the Charles rental office. The hotel & car rental staff were both amazing. I'll be coming back for future rentals, for sure!"

"We stayed here for two nights due to elevator repair in our flat + disability. After hearing our troubles, Roy was kind enough to offer a second night at the same price as the first (despite nightly prices having gone up by about 50%). Jessica later not only refused to honor this, but was also extremely unhelpful, patronizing and passive aggressive. Having members of staff contradict each other is extremely unprofessional. We would have made different choices if we knew what the nightly price was upfront. Even if Jessica did not agree with Roy's offer, customer service 101 says you honor what was promised, and give the feedback privately to the employee at a later point. This is hands down our worst hotel experience, ever. I hope the extra $180 or so was worth it."