Boots

"Rude Pharmacist will avoid it for chemist. Other staff good"

"I have had non stop issues with this Pharmacy. I rely on the repeat prescription service for important (and brain altering) medication as I struggle with memory and even my backup reminder systems often fail. I have lost count of how many times in the last few years Boots have been asked to reorder my medication and simply haven't done it because they forgot, but at least a third of all the orders each year are missed. When I ask them why it is happening it's excuse after excuse, one even told me that I am supposed to "call us to remind us to reorder for you". Aside from this simply not being true, if I could remember to ring them for my reorder, then I wouldn't need them doing it for me in the first place!! This is an identical monthly repeat order, it should not be this difficult to set up. If you are incapable of successfully reordering people's medication, don't even offer the service. For someone else, it could be actually putting their life in jeapordy, not just their sleep. This time's the final straw for me and I'll be changing my nominated pharmacy to Superdrug."

"Walked into pharmacy, having put on mask going into a health setting. Told by dead-eyed staff member that my dog was not allowed in because of 'safety risks'. Neither of the pharmacy staff were wearing masks. Took my dog and my business over the road to Superdrug (which also had masked staff in the pharmacy)."

"This is my local Boots. Nobody who runs this store cares about it. The store front is filthy. The shelves are half empty and disheveled. There is a new pharmacist almost every week. And they just don't give a hoot - last two times I've been there they referred me to another store instead of offering to order my prescription in. It's a lazy, slovenly store, and it's only still open due to it's convenience. There's a lovely family run chemist 4 min walk further up the street called Dumlers. I'd recommend it instead."

"Had an issue with the photo printing machine. Paid for photo, but the machine got stuck at giving the receipt due to lack of paper. Hence no picture. I asked a member of the staff, he was clueless (not his fault due to no training). No refund issued for no reason but what was most concerning, the supervisors were hiding behind the counters, wanting nothing to do with what was happening to me. I was only offered a handwritten note to come back next week and get something sorted. Very poor training and the management is appalling, store is dirty and retail standard very low. Luckly I only entered for some pictures printed, didn't get any, imagine if I needed some medicine. Stay away and go to other places. This was at Boots East Sheen, London, on the 14th of Feb 2021."