The Charleston Surgery

"The staff here bent over backwards to solve a prescription issue I’d been having for more than 6 months. They’ve always scheduled me promptly, and have been extremely kind. Thank you!!"

"I wouldn't even give this review 1 star but in order to provide a review I have to pick one. Absolute NIGHTMARE trying to get repeat prescription...called in 10mins prior to repeat prescription line closing to only be put on hold for 15 minutes and be told that the lines were now closed and I would have to use the online service. Repeat prescription line is only open 10 till 2pm daily, not idea as a shift worker!!! I tried on line after registering to be able to do that, and because I've not ordered my repeat online before the system wouldn't let me order anything. Back to call I went to be met by the same obnoxious receptionist who constantly talked over the top of me, ...didn't want to hear what I was talking about and tried to get off the lime. The medications needed are not medication you can stop taking. Yet again another call to the surgery had me waiting 10minutes before the same woman answered the call and yet again as I was trying to explain how their online system wasn't working...she continues to talk over the top of me wouldn't listen to anything I was saying and told me there wasn't anything she would do as I missed the prescription line and told me how she was able to do it herself I had to ask her several time to stop talking over the top of me and now I'm waiting on them contacting me back by the end of the day to see if I can get a prescription.... absolute nightmare. Will be lodging a complaint and moving surgeries."

"they bent over backwards to make sure I got my prescription while I was away, they even called the GP in the place I was staying - in the Borders - to make sure everything was set up and ok. The reception staff could not have been more helpful! So very very unlike the staff in Kelso Medical Practice who straight up refused to give me the prescription I needed despite Charleston sending them every piece of info they needed. Good to know I traded up! :P"

"Apparently their prescription ordering line only works part time (10am till 2pm). The idiocy of this is mind blowing. All pretty much in keeping with having No Health Service and the erosion of health care in the UK. I can confidently say that I am no longer in favour of a publicly owned health service. Shambles. Let's hope the old man doesn't die over the weekend as he is out of heart pills."

"I've been a patient here since I was born, it used to be a small practice in Neilston Road and the care was second to none, unfortunately this isn't the case now, theres been a few times over recent years that I've contemplated putting a complaint in but didn't bother, what's the point,GP,s know best. My worst experience was trying to get HRT,I was treated as though I was time wasting. This must be the worst practice in Paisley in terms of patient care and follow up service"