Waltham Abbey Marriott Hotel

"Think they're saving on the electric bill, room was freezing. There was a heater left in the room, although it wasn't plugged in to take the chill off. There was a summer weight duvet on the bed, and no spare blankets and when my husband rang to ask for some, nobody answered the phone. He went to reception and they apologized and told him they would send someone along. The receptionist arrived with a colleague both carrying duvets and another heater. The duvets were dropped onto the bed! (Not in a rude way, but it wasn't great service to just leave them like that). The folks at the restaurant and the bar were friendly and helpful, also the young man in the spa reception. The area was kept clean by a girl who took pride in her work, so diligent was she, even though there were only four people using the spa. The pools, steam room and sauna all worked and it was so relaxing to pretty much have them to ourselves. The changing rooms were cold, and the showers were barely warm which was a shame after the great sauna. Overall a decent stay, but the heating should be on when you're in business hosting guests, also might stop the damp musty smell in the corridors, and for safety the fire doors should be closed, and the carpet shouldn't be a trip hazard at those doors."

"This hotel truly provided a luxurious experience! The room was outfitted with a bed and bed linen of a very comfortable quality. The food in the restaurant was beautifully presented and tasted excellent. All the staff were friendly, polite and willing to help with any request. The process of booking in and out was effortless. Room service was speedy and the staff were warm and friendly. The bar and restaurant staff gave a genuine welcome and provided excellent service. I would highly recommend this hotel to anyone looking for a luxurious stay."

"Went for a meeting. Reception and the foyer were busy with people and a bit noisy. Staff seemed short in number and under pressure. It took a long time to be served, and a while before our coffees arrived. Staff have charisma and seem pleasant. I can't comment on the rooms. If you don't register your car you'll get a parking ticket! Easy enough location to find."

"Lovely place and excellent rooms. However, breakfast has a great selection but too cold. Staff were very helpful. Need to upgrade on bathrooms and hot breakfast. Thank you for all your kindness."

"Excellent venue. We received a warm welcome on arrival, something most hotels somehow forget to manage, and were so impressed with the room, facilities and staff. The food in the restaurant was very good vegan burger was excellent. The spa , pool and gym also very good. Had a wonderful walk in Epping forest just ten minutes walk away."