Radisson RED London Heathrow

"A lovely modern hotel that's been recently refurbished. Great value inclusive of breakfast until you get to the bar which is overpriced. I was impressed that they could fulfill a request to place a refrigerated item in their own fridge for me when we had to checkout whilst we were in a conference. Front reception staff are on the ball but lack enthusiasm so a little energy and training is required there. Far off from the levels of service you get in Dubai for example. Breakfast has a decent selection however, quality of the cooked breakfast could be improved. Seating area in the restaurant is nice."

"Even though it was only an overnight stay, we really enjoyed it here. The room was spacious and extremely comfortable. The artwork was quirky but interesting. Very quiet considering the proximity to the airport. The food was okay, but the staff were fantastic. Tip: don't wait for the shuttle bus as you're last on the route and if it's full, it doesn't turn up. Pre-order a taxi."

"I was surprised to find that all nearby hotels in the vicinity (except this one) didn't have good options for an affordable family room. The Radisson RED was the only one where we didn't have to book 2 rooms for 2 adults and a child. The bunk beds in the family room were excellent for our family to stay together and surprisingly affordable. The hotel has a chic vibe and check in is pretty quick. The staff addressed all our questions about late night room service, shuttles and other queries. It was conveniently located near a gas station convenience store and restaurants within walkable distance. Cab to the airport (terminal 5) wasn't expensive. Breakfast was delicious and service was great. Water pressure in the shower was excellent and made us want to take longer showers. We would definitely stay here again."

"Room was comfy and clean. Front desk staff kind and informative. Breakfast buffet was good. Avoid lunch and dinner. Food was greasy and expensive. Staff was busy ignoring us and took 45 minutes after ordering. 30 minutes before we could get someone to wait on us. $52 for one toasty and one fish and chips. Dinner wasn’t much different."

"We stayed two nights at the hotel and planned to enjoy the swimming pool with our children. On the second day, the bag with children's swimming rings and a pump went missing. It was sitting on the floor but far from the rubbish bin. We believed the housekeeping carelessly collected it and threw away as rubbish. We called guest service but no one follows up. Then we reported to front desk and they spent half-day still not able to give us an answer about the missing item even until check out. Hotel staff asked for our contacts and promised to follow up. However, we waited for one week with subsequent emails ignored. We are very disappointed to this so-called reputable hotel. Additionally front desk failed to locate our booking. After double checking for 15 minutes, they managed to find it but came with incorrect room type (superior). We asked for the correct room-type (family) but was told this would be a free-upgrade. Obviously it was not free as we paid for family room. Then, we were told breakfast was not included even we showed them the confirmation said it is included. The next day I needed to check again with the front desk and was advised to show the confirmation to restaurant for free breakfast. This was really embarrassing. On the first night we called guest service for additional pillows for better support on my bad neck. We were told the pillows are on the way. After 30 minutes, no one came and we called again but still nothing happened. Overall the service of this hotel was really below standard. It ruined our family trip."