Hyundai of Chantilly Service

"I have kept up with routine maintenance on my 2016 Hyundai sonata. I heard knocking in the engine after 8 years and I took it to get a diagnostic. Once I did that, I found out I had engine damage due to rod bearings. My vehicle broke down just as I reached a little over a 100k miles, and by that time... I expired my 100k warranty. Thank God Hyundai extended the warranty to 50k, and I was able to get my car fixed! The Hyundai of Chantilly advisor Ashley Jarvis helped me tremendously even though the dealership was super busy. She was able to remain kind and helpful and even taking the time out to be transparent and break down my vehicle issues with me. She was prompt with responding to my emails and giving me updates. Ashley also initially told me the maintenance would take approximately 2 months, but to my surprise, it was complete in about 3 weeks! I did not have to pay for a rental for 2 months with was awesome! My vehicle sounds like it's brand new, and I am hoping I get another 100k out of my vehicle before I purchase a new one! Thank you Ashley and Hyundai of Chantilly for easing my anxiety, being expedient and giving my baby a new life!"

"Had an appointment at 8am. Arrived at 7:45am. At 10am asked how long it would take. After finding where my car was let me know it would be another 30-45 minutes. THEY HAD NOT STARTED MY CAR! So a 45 minute appointment took +3 hours."

"I had a bit unusual service/repair which no doubt required coordination between Service Advisor (SA) and Hyundai/Hyundai Of Chantilly Sr Management. In this regard, I was fortunate to have Mr E. Dominguez (ED) as my SA. He professionally handled this coordination much to my benefit and satisfaction. From the moment he checked my car in (I had to leave it) to the time I picked it up – ED was very communicative – all ongoing status was very cordial and prompt. All interim performance dates were met -- in fact, the final delivery of my car was provided much before the scheduled due date. It remains to be seen about the reliability of repairs over time – but so far, so good. I recommend ED for your SA"

"Had an 8am appointment for a tire rotation. My car is electric, so no oil change was needed. It took Hyundai two hours and 45 minutes to rotate my tires. That's right, a thirty minute tire rotation took two hours and 45 minutes. It didn't help that the waiting room was freezing cold. I'll be taking my business elsewhere in the future. I apparently am required to give at least one star on this review, but they deserve zero."

"Our service manager is fantastic! I can’t say enough good about him. The loaner car department is slow and not friendly at all. You have to sign 15 minutes of paperwork to get the loaner, more than buying a car or house. It’s crazy. Then another 10 minutes to get the keys and take you to the car for a full inspection which wasn’t logged correctly. The service department said they rotated out tires and it was not done. We marked the tires so we know for sure they were not done. Today was not a great experience at all."