Craftsman Auto Care - Chantilly

"Got far more than expected in terms of what I requested vs what I got. My front end alignment went far beyond the original pricing yet the charge didn't change. Also, I got briefed on the car's condition and safety features quite thoroughly as they always do. Their goal is to "be the best shop available with the best technicians" is easily met. I want to thank Craftsman for going far beyond the expected."

"Always happy with the team here. They take excellent care of my Chevy Malibu I have great experience at Craftsman Auto Care Chantilly. Didn't spend tons to get the maintenance done on my Chevy. I always receive excellent service. Clean, prompt and great job. Highly recommend. I have been bringing my Chevy here since January 2023. Never ripped me off, cheaper than the dealer. Nice waiting room & bathroom always stay clean every time I visit . They offered me a ride to my job an everything. After a nine months of service still pleased and I do recommend to my friends & family. I love Craftsman Auto Care Chantilly this place saves me a ton of time and money. The place is spotless and very friendly!!! Very affordable and they keep my Chevy running smooth!!!"

"10/23/23: I had to change my review to 1 star after I had another shop install my coilovers for me today and noticed that the BBS PFS hubcentric rings I had craftsman auto “ fix for me” never got fixed. They told me they took care of it and was able to get it off and put on correctly, but they actually did not change anything. I spoke to Deshaun today to get an answer as to what happened and he told me that “they all have cars with hub centric rings on so they know it was installed correctly” yet, it wasn’t installed correctly because BBS and fitment industries both told me that it was on backwards. I did not appreciate the miscommunication. I have cancelled my upcoming appointment with them and will not be coming back. I had another shop install my aftermarket wheels and they installed it wrong. Tin and Alejandro were able to get me in even though they were short staffed. Alejandro kept me updated throughout the whole process and Thomas took care of my wheels and my tires. The craftsman auto team is definitely the best and I will recommend everyone I know to come here to get service done."

"Wow! Dashaun and Alejandro were such a joy to work with! From talking with each of them on the phone to when i brought my car in. They made the entire process really simple and easy to understand, and were honest with me about everything my car needed! The waiting area is really nice and cozy; it makes it feel like you’re waiting at home and not sitting in the doctor’s office! They offered many free amenities such as snacks, water, coffee, free Wi-Fi, chargers of all kinds and an awesome rewards program for repeat customers!"

"So, I needed a Safety Inspection and since it was the end of the month, I needed the inspection asap. Typically, places close to my home (Ashburn) have long lines (I was in Chantilly for another reason so thought I’d check them out). Saturday morning 7:30am, I arrived. They open at 8:00am. An employee was there and says, “you’re the first person here”. Thank goodness. I left my car and met a friend for coffee (since I already had plans to meet my friend). Craftsman Auto Care was a godsend to get my inspection done quickly. Handicap accessible and easy access to the front door."