Town Center Family Medicine, An Inova Partner

"I've had nothing but great experiences here (Dr Jain) including virtual and in person visits. Communication is always direct and quick which I really appreciate as at other practices I've struggled to communicate with the providers directly."

"I've been going to Town Center Family Medicine since moving here in 2008, 15 years ago. Dr. Tran is my PC doctor and he is wonderful and knowledgeable. This review is about the overall practice, especially how quickly can one get care -- which is poor. It is almost impossible to speak to the front desk when I need to schedule a quick appointment. I'm dismayed as how it could be. There needs to be a better way to communicate between doctor and patients."

"Great new patient visit with Dr. Jain! She was very thorough and took time to answer my numerous questions. The follow up messages in MyChart were very helpful. The check in experience was fine at the front desk. I didn’t notice the kiosk until I was leaving. I’ve used the kiosks at various locations for many years and they are unreliable but the front desk staff didn’t have an issue with me directly checking in with them."

"I’ve been going here since I was around 3, I’m 25 now. I’ve been seeing Dr.Tran since the beginning and he is fantastic, knowledgeable and makes the appointments as quick and breezy as possible while being warm and not at all dismissive. I never have any issues with getting referrals or prescriptions filled with him, he’s the only doctor I feel confident and comfortable with. Even moving over an hour away I refuse to switch to someone closer. The app is easy to use from scheduling an appointment to getting the bill. Sometimes it won’t let me view the receipt all I do is send a message and they get it taken care of for me with quick response time. Any time I’ve had to call in which is rare whoever I speak to is professional and points me in the right direction."

"I've sat on this for a few months after I received a many months delayed bill from a one time visit in October 2022. I wish I could give no stars. Provider that I saw was lovely and got me what I needed, but everything before and primarily after, was not worth it. I have been to Inova affiliated providers for many years and while not perfect, it's never been this bad. Between the running late and a very short telehealth appointment that was exorbitantly charged and resulted in an insane out of pocket bill and now seeing other reviews, I hope this prevents another new patient from being trapped by them. How their office chose to charge/code an appointment (confirmed by both Inova billing and my insurance) was the ultimate cause of this turning bad. I contacted their office when I found out about it hoping to rectify what I thought was an error and it just made it worse. While the conversation was not at all confrontational or rude on either side, they were unwilling to adjust how they had billed the appointment despite knowing what they billed did not align with the appointment I had. I appreciate they are a business, but they made it all too clear their interest was in the money from their deceptiveness in what they billed, lack of willingness to rectify overbilling AND not disclosing any of this upfront. I would never go back here even if they had the best doctor. There are so many Inova providers out there, I would avoid this one."