Suffolk Pediatrics

"All The front desk lady except Ms Becky are nasty and rude, no people skills please remove them and find people who are GREAT at customer service!!!"

"This review is specifically for Karen at the front desk. She is incredibly condescending and rude. You would think working at a pediatric facility she would have some empathy but she does not. She never bothers to greet you when you walk in and just continues with her personal conversations. She gave me such an attitude on the phone claiming the nurses would need so much more information. However, when the nurse called back, she could not have been more kind and helpful. Karen should stick to her job title but even that she needs some major training in."

"I have been going here for 11 years. The doctors and nurses are fantastic however there one front desk lady whom is not in the least bit caring of her treatment of parents. I drove 45 minutes each way to pick up a school note which was refused since I cannot find a photo ID. After 11 years you would think there would be a minimal courtesy but no. None. And the demeanor was just as rude."

"This review is solely for one of the ladies at the front desk. The care we receive from our NP is great!! However, the one lady at the front desk talks to both my husband and I like we are dumb. She is rude and condescending! We are both health professionals. You are the first person we encounter upon arriving to this facility so please set a better tone for the families coming in!! I hate having to write reviews like this. Officer manager needs to talk to her and do some customer service training ASAP. Thank you to our NP and nurses that have been awesome."

"The front office staff are very nasty individuals. They are rude and act like you are bothering them from simply checking in your child or if you are picking up paperwork. They scream at you and roll their eyes. This is every time I go however I stay because the providers and nurses are amazing. Today one of them asked a common sense question and when I replied she added “well I asked because my son is in private school so…” (whoopdeedoo) Which is irrelevant. She wanted to act like her situation was better than mine. HOWEVER most of the kids that goes to this practice is in public school and you work in this field. I don’t understand - I’ve also let the back office staff know each time and if you decide to choose this practice - please report it. I've seen them treat other parents the same. It’s really crazy…… this is where we bring our kids and newborns. It’s really ridiculous that people like this are working at this children's pediatrics - CHKD would never. They obviously hate their job so find a new one - don't take it out on the parents."