Sterling Behavioral Health Services
20905 Professional Plaza, Ashburn, VA 20147
Location & Phone number
20905 Professional Plaza #220, Ashburn, VA 20147, United States
About the Business
Sterling Behavioral Health Services is a leading healthcare institution located in Ashburn, Virginia. Our dedicated team of professionals provides comprehensive mental health services to individuals in need. Our facility is equipped with state-of-the-art technology and resources to ensure the highest level of care for our patients. Whether you are seeking therapy, counseling, or psychiatric services, our experienced staff is here to support you on your journey to better mental health. Visit us at 20905 Professional Plaza to learn more about our services and how we can help you achieve optimal well-being.
Photos
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 3:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"STAY AWAY! Received a collections notice stating I owed $330 plus $132 in interest. Insurance and copays were all submitted and $0 balance for the timeframe indicated on the collections notice. I reached out to SBHS billing... Did find out that my last visit (after the collections date) was declined by insurance and all others were paid in full. Asked to have it resubmitted as I have coverage - they declined to do so. Stated my bill was over 120-days old without communication however I was communicating with them on day 105 from date of service trying to figure out what was going on. After inaccurate information being provided from Tera in billing, I asked to have it escalated to management - She refused. Formally asked for a copy of their Patient's Bill of Rights...She refused."
"I would never recommend SBHS. The staff is rude and always had issues refilling my medication on time."
"Do not trust this practice with your mental health. You cannot see any doctor in person. They do not accept phone calls. Everything is done online. It’s a terrible practice and company. If you are in need of mental health services do not look here. They make things worse. I can’t believe they’re legally allowed to stay in business with how bad their patient care is."
"Zero stars. We have been coming here for years, and have finally had enough of them. Required dr appointment for a medication refill that my son has been on for years and this same dosage for at least a year. No one answers the phone, and even if you leave a message, it is hit or miss if they ever bother to call you back. Our latest episode of trying to get a prescription refill had us talking to the Office manager, and supposed to have received a call from the Medical Director - which of course never happened. Gotta find a new doc ASAP to get my son back on his meds because they refuse to refill without the appt - mind you, she saw him 3 months ago."
"I am not sure what the other reviews of the office staff are talking about. So far i have had a great experience. The front staff is attentive, welcoming and very helpful everytime i have gone in there. My appointments were made in a timely manner and i didn't have to wait 3 months or so for my first appointment like other places. We did have a hiccup with insurance and billing but that was quickly resolved by the office staff. My therapist is also great and working well with me so far. Will update if anything changes."
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