AutoZone Auto Parts

"The manager acts as if when he does a refund it comes out of his paycheck. Terrible attitude. I didn’t take no for an answer. Took my business to another location and was able to get a refund for my duralast brake pads no problem. Fellow customers, if the manager gives you attitude or hassle here, just go to another autozone branch. Dear manager: Not caring about customer satisfaction will cost you more in the long run. Hope you have the day you deserve. God bless"

"Been an Autozone customer for 23 years. Bought a 250.00 battery 4 days ago turns out the battery was not the problem, it was the starter. Came to try to get my money back for the battery and use that money to buy a new starter. Manager refused quoted policy 3 times to me and said good luck. Thought that being a customer for so long would get me some leeway but I was wrong. Never coming back to any Autozone. There plenty of other auto parts stores in the valley."

"Alice and Brad are awesome! I recently had the pleasure of visiting AutoZone, and I cannot praise Brad and Alice enough for their exceptional customer service. From the moment I stepped foot in the store, they went above and beyond to assist me with all my automotive needs. Brad and Alice showed extensive knowledge about the products and parts available, and patiently answered all of my questions. Their expertise was evident as they guided me through the store, helping me find everything I needed effortlessly. They were both genuinely friendly, creating a warm and welcoming atmosphere throughout my entire visit. What impressed me the most was their unwavering dedication to customer satisfaction. They took the time to listen to my concerns and provided expert advice on selecting the right products for my vehicle. Their attention to detail was outstanding, ensuring that I left the store with confidence in my purchases. Not only did Brad and Alice provide excellent service, but they also displayed great teamwork. They seamlessly assisted multiple customers simultaneously, handling each interaction with professionalism and efficiency. Despite the busy store, they made sure no customer was left unattended and maintained a positive and helpful attitude. The overall experience at AutoZone was exceptional, thanks to Brad and Alice. They truly made me feel like a valued customer and left a lasting impression. Whether you're a seasoned automobile enthusiast or a novice in need of guidance, I highly recommend seeking out Brad and Alice at AutoZone for unparalleled service. Overall, I couldn't be happier with the outstanding service I received from Brad and Alice at AutoZone. They played a crucial role in ensuring my visit was both enjoyable and successful. AutoZone has definitely gained a loyal customer, and I will be recommending this branch to all my family and friends. Keep up the excellent work, Brad and Alice! Date of visit: 11/18/2023"

"This review is for Damon & Hayden, who have provided my wife and I with the BEST chain parts store experience I have ever had. - Knowledgable on vehicles enough to make recommendations on other parts to service / replace. - Due diligence before sending me to another store. They double checked all the information on my vehicle to ensure it was the correct part, then verified again by calling the other store to make sure I was not wasting my time. - Personable & honest customer service. They knew how to uphold (what I would assume is) the professional manner required by their job, while not making me feel like getting parts was a chore. They were understanding when I had to return to the store multiple times in an afternoon, and had a smile every time. These guys should be a standard set for EVERY chain parts store employee. If this were possible, I’m sure the bad taste in everyone’s mouth left by various Oreillys, Autozones, and Advance auto parts would not exist. Thank you guys!"

"Went looking for a small, atypical fuse and Alice was absolutely determined to help us find it! When it wasn’t with the main fuses, she scoured the computer database looking for it, and when we couldn’t find it in there, she went searching through the back shelves opening up individual boxes to compare with the one we needed. And she found it! Then she made sure we knew we had the warranty for it and was positive, upbeat and just absolutely delightful and the best customer experience we have had in a very long time! Thank you so much Alice!!!"