RC Willey

"Very quickly received help. our sales representative was very knowledgeable and took the time to ask questions about our house to make sure our appliance would be a great fit. They were reasonably priced compared to other name brands too. We did the Pick up option and that was smooth, fast, and i didn’t have to use a muscle til we got home to set them up. Everything works great and couldn’t of asked for a smoother experience."

"Warren killed it! His knowledge and service was much appreciated. Further, RC Willey return/exchange policies are fantastic. It couldn’t have been easier to exchange the recliner we purchased for a different one after the first one didn’t suit our needs. I will shop there again and recommend RC Willey to anyone looking for a great shopping experience."

"Picked up dresser from rc willey and opened it when I got home. It was completely cover in MOLD . it sat in my house for 3 days until they came to pick it up . On the day they were suppose to pick it up and exchange it , they never showed up. Wasted a day of work for me. Told me that there was a balance on the account even though I was told they would do a delivery exchange for free and I payed cash . I had to take more of my own time to load this moldy dresser back into the truck and go exchange it myself . LOST MY BUSINESS FROM NOW ON . Customer service acted like this was no big deal and didn’t care what so ever . DO NOT USE RC WILLEY ."

"Received our delivery of a new table and chairs. The table does not extend and close correctly with the extension insert. They said they need to send a technician out to repair it. Also, the chairs came with all the bolts extremely lose, with one of them missing a bolt (found out it didn't even have the hole deep enough to even place the bolt there), and another one with torn fabric. Scheduled a replacement of the chairs, and one of the chairs one of the replacements was all scratched up, so they took it back also! I have had less than pleasant experiences lately with RC Willey, from expensive products with no quality control, to horrible deliver experience. If I could give less than one star, I would. I will not be shopping there anymore, an recommend that everyone avoid this business entirely."

"My experience with RC Willey has been overwhelmingly disappointing. I purchased a sectional and ottoman, both plagued by persistent stains. The ottoman has been replaced 6 times, yet each replacement arrives with the same issue, leaving me frustrated and dissatisfied. The delivery experience has been equally frustrating. Scheduled delivery windows are inconveniently provided the evening before, causing disruptions to my work schedule. On one occasion, despite a morning delivery window, the team failed to show up. I was informed in the evening, after I made multiple customer calls, that the delivery guys decided not to show up without informing me because they saw some stains. Interactions with customer service have been fruitless. Despite multiple assurances of resolution from salespersons and managers, subsequent deliveries continue to arrive with stains. Additionally, the initial setup of the sectional was subpar, with incomplete assembly and damaged parts. Despite reporting these issues through their portal, phone call, and in-store visits, my concerns remain unresolved. The promise of sending replacements has become a recurring cycle without fulfillment. Or they give me an option to send someone to clean it which I don’t understand why I would want to pay for a new piece and get the stains cleaned. These are the numerous order numbers for the same purchase (48833334, 48935807, 48950607, 48959506, 48959516:1104, 48976018), yet the issues persist, and there has been no compensation or adequate resolution offered. The product review I submitted hasn't appeared on the site, reflecting a lack of transparency about customer experiences. In summary, RC Willey's repeated failure to rectify these issues over more than a month is unacceptable. Continual promises to fix the problem without tangible results demonstrate a severe lack of commitment to customer satisfaction."