Walmart Auto Care Centers

"Mechanics had the worst work ethic. Try to take your car any other place."

"I arrived to a mostly empty auto center. 1 oil change and 1 tire replacement in front of me. I waited in my truck 10-15 min before anyone even approached, but saw 3 or 4 employees walk by and look out at me. Once checked in, was told 30-40 minutes. Sounded fine.I went in,... it has been 1hr 28min. I ask how much longer at about the 45 min mark of my truck being pulled into the bay. Was told about 15 min remaining and they were understaffed. There were actually 6 employees in the auto center. Since I arrived I have seen at least 3 other cars come in and be completed. Here I sit. Truck just pulled out. Been here 1hr 45 min. No one moves with any urgency around here. I gave the 2nd star because sometimes this isn't quite as bad. Customer services was okay and apologetic but I don't want to spend half my day for a 15 min tire repair."

"Got taken care of for a good price. My van drives like a dream now. Had a terrible experience elsewhere. Thank you!"

"They broke a wheel stud after making me wait 6 hours for my truck. I spoke with the manager twice about covering the damage, he denied it and said it was cracked already although he wasn’t at the shop when it happened, he was on his lunch break, the employees told me this after showing me what had happened. The manager claimed it was cracked already but the stud wasn’t even rusted inside (I work with steel; welder). I should’ve paid attention to the previous customer who was bringing to their attention about him missing a lug nut. This tire shop shows lack of SAFETY to its customer’s vehicles."

"Welcoming employee was extremely rude and attempted to make several excuses as to why they would not be able to service my vehicle. She stated that there was a 3 hour wait and that they closed in 2 hours. When I asked what the resolution to this situation was, she stated that they would have to work overtime but their boss had not approved that. I apologized but let her know that I would still be leaving my car for an oil change. After entering the car’s information, she stated that it would in fact be completed by 7:00 (closing time), and that the car would be stuck there overnight if I didn’t return by 7:00 to pick it up. Within 20 minutes of leaving the vehicle, I received a call from the automotive center, and was told by a different employee that they wouldn’t be able to complete the oil change on my car due to their printer jamming. Due to the jam, they couldn’t print a bill to charge me for the service. When I asked if I could pay at the front/customer service area of the store, he stated that was not an option and I would need to pick my car up - without the oil change completed. I would highly recommend not using this automotive center."