Panda Express

"I order a bigger plate with fried rice & didn’t receive any fried rice. The gm did not put in any effort to help me out. Because i “didn’t have a receipt “ i had literally left the drive through 5 mins ago. Had a credit card statement showing i had just left there with the total. They should emphasize for customers to hold their receipts Just in case THEY mess the food order up. He could have easily went back a couple of orders & matched it to the time of my bank statement & total & easily see the transaction. Now i have to literally pay the consequences of their actions. Instead of just meeting common grounds & giving me the fried rice & say I’m sorry we mess up we need the receipt next time here’s the side of fried rice."

"I’m so disappointed that TWICE in a row this location has failed to complete my order accurately. I will preface with I am 9 months pregnant and was craving the shrimp. so I ordered a bigger plate with 2 chicken entrees and a honey walnut shrimp for dinner, I got home and the shrimp which I was the only thing I was craving was missing. Okay.. sad whatever I called and they said they can replace it the next time. I come through the drive through again, I order the same exact thing, a bigger plate with 2 chicken and shrimp entree. I give them my receipt at the window and tell them about what happened last time and that the manager said she would replace the shrimp free. they proceeded to charge me still for the bigger plate and the shrimp upgrade and then tell me to pull forward and wait for the extra shrimp. ???? I’m so confused? Why did I still get charged for the shrimp and need an extra order I didn’t ask for. And on top of that now I have to wait for it while the rest of my food gets cold. Ridiculous."

"yesterday I spent $22 on my husband and my dinner and this is what I got, burned steak, which by the way they charge extra, which It ruined all the flavor of the meal and the manager Diego instead of correcting the mistake by replacing the meal o returning the money He just smiled in a teasing way when I asked him nicely for the corporation number,since all he want to do is replaced a side of steak or a less amount on a give card, even when I told him the flavor for both plates where ruined, I never like to complain but we should all have respect for others time and money. Called Corporation and they refunded me the money, no need to make customers go through that."

"I have been here a few times now and I'm very glad that we have a Panda Express in our immediate area now. The facility is brand new, clean kitchen and clean public areas and restrooms. The staff is really friendly and always greets me when I walk in. Even if they are busy (which doesn't seem to be too often) the service is quick and efficient, but always done with courtesy and good customer service. The dine in experience is nice as well since the tables are always kept clean. The drink/napkin/utensil station is well kept and organized. The friendliness of the staff is what stands out the most about this location and I will be frequenting this location for the forseeable future!"