Shottenkirk Toyota Service Granbury

"I had an amazing experience with Cory Franklin at Shottenkirk Toyota Granbury he is probably the most down to earth and humble gentleman I have ever met!"

"Crooks , service department lie about what was is needed and then screw up car to get more money out of you. Was stuck in their parking lot after they loosened a tie rod to the point it popped off, while doing an alignment and then had to talk to 4 different people before they would issue me a refund for the “alignment” they did. I refuse to take my cars here and drive to Toyota of FW instead because they actually take pride in helping the people they serve instead trying to milk more money out of them."

"Darnay and Tyrone @shottenkirk grandbury Toyota were direct and easy to work with helping me find a vehicle. Taking into consideration I lived a hour away and I didn’t want the run around about a car."

"They are one of the worst dealerships I have ever encountered. We purchased a dodge 2500 2 years ago and it required a new transmission. Needless to say, a 2 week job turned into over a month. It took us driving to the dealership to finally get our truck back only to discover we had another issue that they found when they ran diagnostics (keep in mind this is done before doing any work to a vehicle). Interestingly, when diagnostics are run, it pulls up everything, and we were never I formed of this other problem. It was as if the robotic service manager was reading from a prompt, feeding us excuses as though we were idiots. We also had to pay a service fee from the 1st dealership we were told to take it to because shottenkirk wasn't paying them, even though they were responsible for it. So our truck was just sitting there. Extremely unprofessional and can only say it's astonishing how they have any business. They did reimburse us for the fee, after showing up in her office expressing my extreme disdain for their lack of professionalism, time management, and overall work ethic. Before this disaster, when we purchased the truck, they didn't even know one of the rims was cracked. Naturally, we also had an issue, but it wasn't as bad as this recent experience. So we had to take it back to them to get that issue fixed. I don't know how they are with brand new vehicles, but with used, they are not worthy of anyone's time. They don't check the vehicles properly and most certainly do not ensure all involved are fully aware of any underlying issues they are supposed to check when they get these vehicles."

"Schuyler did a very good job, showed us every vehicle we wanted, nothing that we didn’t. No pressure to buy and was very open and forthcoming with details involved with the sale. Worked with us all afternoon and found a way to get us where we need to be in the vehicle we wanted! Awesome!"