Kyle Dental and Braces

"I love this place! The staff is so nice, and both Doctors are great! They really want what’s best for you and your teeth, and I feel like I am in good hands. Everyone in the office goes above and beyond to make sure you feel cared for and welcomed. I highly recommend Kyle Dental and Braces!"

"Had my 1st visit here today and everyone was awesome! From the front desk staff to Dr. G,. and everyone in between, I was 100% satisfied.. It is so reassuring to know that they take such excellent care of their patients, during what can sometimes be a scary visit. I highly recommend this office! Great job, all at Kyle Dental and Braces!"

"Very friendly staff and detailed, which was important to me. They were thorough in explaining cause and effects. It was my first visit because I was trying to find a new dentist. I’ll return for additional work and hope to have the same experiences. So far so good."

"There's no price transparency prior to services being performed. I called my dental insurance prior to my visit so I understood what services I was eligible for and being a new patient, anticipated they would want to perform x-rays, which I knew wouldn't be covered. They didn't check my insurance coverage prior to the appointment and I've never gone to a dentistry that doesn't speak with you about pricing of services or provide some type of quote prior to doing the work, so it shocked me that they did any x-rays without at least confirming with me if I wanted them. Administration could have asked me to transfer my records considering my last appointment elsewhere was a year prior, which would have included imaging. The x-ray technician was great but the dentist I saw wasn't. She was really heavy handed and there were several times I teared up. I usually love the dentist and it's never hurt to get work done. I had a different person do the actual cleaning, so 3 people in total. Usually I only see the dental hygienist and the dentist so that was new to me. All of this could be understandable but what put the nail in the coffin for me was check-out. The receptionist wanted to schedule me for 11 fillings, a crown and a custom made mouth guard. The only thing discussed with me by the dentist was the crown, which was deemed not necessary at the moment and a mouth guard, which I said I would purchase 3rd party. When I raised concern about this, the receptionist said it was in my treatment plan. I told her I wasn't informed of this and she looked surprised, like there was no communication between back office to front office staff. When I politely said I didn't want to schedule them at the moment and instead requested a recall for my 6 month check-up, I had to go back and forth with her for about 5+ minutes about scheduling appointments. I felt like I was being held hostage at check-out. I said no, which is a complete sentence. Fast forward 5 days later and I receive a text that the appointment was scheduled anyways! I called to complain and cancel (and will be checking up in 6 months to make sure so I don't get charged because they keep your card on file). The only saving grace to this entire experience was the girl I made the complaint to, Andrea. Bless her she was the most professional one out of the entire staff I met. She tried to salvage the situation as best she could and offered receipts for the services performed, the treatment plan and my payments. She gave a recommendation for a different dentist within the practice and I considered staying with them just because of her, but ultimately I will not be returning because there's no guarantee the rest of the staff will be like her. I just feel like there's a lot of room for improvement. Dental insurance only goes so far and with the current economy, people have less money than ever. Price transparency can separate a great business from it's competitors and coaxing patients with gifts for leaving 5 star reviews is inappropriate! 1 star: Lack of price transparency/communication 2 star: Waiving Panoramic imaging fee for all patients, iTero imaging was interesting 3 star: Andrea, excellent customer service skills"