Absolute Refrigeration Air Conditioning and Heating LLC

"I noticed my AC/Heater was blowing but not hot or cold. I went outside and noticed that my heat pump wasnt working. I placed a call to Absolute. They came out the next day, and quickly diagnosed my system which was on its last leg. I was given in WRITING exactly what my options were, from fixing the current unit, to upgrading to a brand new unit. With West Texas weather I didnt want to not have AC or heat!! So I chose to have a complete new unit installed. I got the midgrade unit and the very next day Adrian and Bryan were at my house ready to install. We met and walked through the house and they explained exactly what they were going to do. I had concerns about the current placement of my thermostat, and they agreed and moved it to a more suitable location. They even reducted my back three bedrooms which alwasy were hot in the summer and cold in the winter. They were courteous and straight up PROS.. The whole time they were there they completed the job that day! They also waiting for me to get home after they were done so they could explain to me how my new system works and how to use the app on my phone and get it on my wireless network. True professionals. Also they moved my thermostat at no extra charge!! Also because I was concerned with down time. I was told that my mid grade AC/Heater was in stock and it actually wasnt. They upgraded my AC/Heater to the higher energy efficient unit. Sadly its so rare today that you only get this level of service from a company. But these guys are TOP NOTCH!! HIGHLY recomended! Thanks guys!!"

"In April 2023, we had a new unit installed. Juan made a hole on one of the garage walls and on one of the doors where the furnace is housed. He used drywall repair to attempt to resolve the issue; it’s a shoddy job. However, now our garage needs to be painted since he destroyed it. We should be given a new door as well. In summer 2023, this so called new unit stopped cooling & they had to come out to repair it. In November 2023, the unit stopped heating. I called the company twice and twice they stated they would send their on call technician, but they were a no show. Since the weather temperature was in the 20s, I had to hire another company to fix my unit & I have to foot the cost. Absolute Refrigeration does not care about its customers, they don’t care to resolve problems, and anyone can see the complaints that have been filed with the Better Business Bureau; they have resolved 0 complaints. They are not accredited by the BBB, so make sure you take your business elsewhere."

"I had an AMAZING experience with Absolute Refrigeration. The customer service was outstanding and our tech, Nathan, was extremely knowledgeable and and more than willing to take the time to explain everything to where I was able to understand exactly what was happening with my system. I highly recommend him and this company to anyone who needs work done on their HVAC."

"Absolute has been a wonderful company to work with! Very personable staff, both in the office and in the field, and I appreciate that so much. Very prompt and efficient with the work. They also took the time to explain some features of the system I wasn’t familiar with. Thank you so much Absolute!"

"Our A/C went out 6/21/2023. I put in a service request with our home warranty company that day. It took a few days for Absolute Refrigeration to come out (I don't remember how many as I hadn't started taking notes just yet), but they did come & tell us we needed a new fan motor. On 7/14/2023 I called & spoke with Cambree (sp?) who sd parts are not it. I called warranty co. who said A/C co. was who orders parts (makes sense to me). On 7/17/2023 I called Absolute Refrigeration for an update & spoke with Dee. She sd they were still waiting on part. She called me back that afternoon & sd part would be in on 7/17/2023. On 7/19/2023 spoke to Alexis who sd "she is going to check to see if part is on truck as it is here right now" (not sure who "she" is). I was told part was on truck & would be installed on 7/20/2023. Techs did come on 7/20/2023 but were unable to install part as the "wires to the old part would not work & a harness needs to ordered" (are you kidding me? Why was that not ordered when fan motor was? We are now TWENTY-NINE days without A/C!). We FINALLY got A/C running on 7/25/2023 BUT the tech left the fuse on top of the fuse box. When I called him, he said "...all you have to do is put it in that slot." He did offer to come back, but by this time I was so mad I told him not to bother. I DO NOT recommend Absolute Refrigeration!!!!!!!"