Jerry's Automotive Repair & Tire Service Center

"We’re not from Texas so we had questions and concerns but Herman and Nathaniel listened to everything and provided such a smooth experience for us! You guys are the best! We will definitely be back! And definitely will be recommending you to everyone else! Thank you!!"

"Herman and Nathaniel helped us with our tires. Knowledgeable and friendly. Positive attitudes and trusting their packages and prices on new & used tires."

"We have called a few locations and all were booked until next week, but we are from out of town and wanting to head back home the next day. Jerry's Automotive was the first and only place that was available today to look at our vehicle. We had the full anticipation that our vehicle wouldn't be fixed today but we wanted to make sure we were at least safe enough for a trip back home. They were able narrow down the problem and even though the whole issue could not be resolved, he did everything he could to at least make it safer to get us home safely. Absolutely polite and great experience throughout. Thank you so much!"

"Stay away -- this place is a scam. I rarely write reviews but my unprecedentedly bad experience here warrants it. Not only did they not fix the issue with my car, they created more problems with it, so I need to take it for further repairs elsewhere. The owner (who runs the front desk) is unbelievably rude, condescending, and completely uninterested in meeting customers' needs. He withheld information from me, hid his mechanic so I could not ask questions about what he observed about my vehicle's problem, belittled me, and generally treated me horribly. Plus, the staff took the car for a ride without my consent. His mechanic told me that he took notes on my vehicle's condition and that he submitted them to the owner, but the owner would not let me review those notes, even though the mechanic made clear that he wanted me to see them. The owner physically took the notes and moved them away from the front desk, out of reach. I was floored. What kind of a business would do that? It was clear that he was trying to squeeze an additional $70 out of me for a diagnostic, even though the near-$200 I had already paid in repairs is a totally adequate basis upon which to read the mechanic's observations about my vehicle. Do NOT come here. Save yourself the trouble, as I wish I had. Edit in response to owner's reply: His answer reveals precisely why the reviews of this business are overwhelmingly negative. Instead of listening to the customer's concerns in an attempt to help--as any service representative should--he discredits and invalidates in a personally-insulting way. He did not "advise" me of anything or give me any information relevant to solving my car's issue. Instead, as a ploy to get me to pay $70 more for a diagnostic, he hinted that there could be a number of other issues with my vehicle that only his diagnostic could detect. I repeat, these guys are misogynistic scam artists -- do yourself a favor and avoid."

"After a horrible experience at a large corporate tire place that shall not be named (located on Fort Bliss close to DD) told us that I had a nail in the side wall of my tire and would take at least $120, we were recommended to go to Jerry’s. Herman (his name may have two n’s, I should have asked but forgot so if he reads this I apologize if I spelled it wrong!) helped us with the tire we needed. He was quick in the sense that you know it’s second nature to him. He was thorough, made absolutely sure that we were set, checked all the other tires, was extremely friendly yet professional, knew what he was doing, and just overall someone I’d highly recommend and would trust with not only my but also my kids vehicles. They also do other mechanical work, have used (but functional) tires if you’re in a bind and need something for ~$25-35 for your regular vehicle tires. We will absolutely be using their service again. I highly suggest using them, and please support and shop local, and please tip your friendly neighborhood mechanic when they’re awesome at their job ;)"