Firestone Complete Auto Care

"Needed a new belt and couple pullies. Did a great job all brand new parts. Car is running great. Thank you!!"

"I dealt with Chris when I was having issues with my vehicle and he did a great job answering my questions and helping me understand what was going on and was very accurate on the wait time and costs. He knew I was pressed for time and got me back on the road earlier than I expected and I appreciate that. Overall rating is based on time, quality, cost, and customer service. The only thing I marked down was cost because I think it could have been less for what I needed."

"There is a lot to unpack here. My left rear tire was going flat. So I take it in all wheel drive car. They said left rear side wall flat they told me a hole on Friday 12/1/2023 Well that wasn't technically correct. Brough it back in on Sunday 12/3/2023 and they told me cracked rim. So it wasn't a hole it turns as they spent half the day with the car with me waiting and costing me a ton of money on 12/1/2023. At this point how do I know they didn't crack the rim on 12/1/2023 while putting on new tires since they were cagey at disclosing the condition of the tires being replaced? At this point I would trust them to inflate a bike tire."

"This is a horrible place, they will verbally argue with you and in front of other customers. Made an appointment to put 2 new tires, they faked the tread on my other two tires, trying to force me to buy the other new 2 tires. They did this to my son in his car, and have done it to my wife’s car. A simple tire tread gauge from Walmart or Amazon will tell you your tread amount, they push it to the desired point and then hold their hand their and try to make it look like it’s the setting they want to lie to you about. This needs to be on a consumer news channel exposing this con. When I went to check out and pay, he hit the Decline button on the kiosk and gave me a copy of my bill that he highlighted in advance that said I declined to sign or receive the bill. Think about that for a minute, a copy was made in advance to look like a customer declined something before it happened. This place used to be a good place to do business, not anymore, I contacted the corporate office and someone was supposed to call me, phone call never came. Firestone Corporate office does not care and will allow their employees to abuse and lie to customers. I am doing a mass mail out and doing social about Firestone, if you get something in the mail asking you to boycott this Firestone, I am the person mailing it out. It’s time to end abusive employees that lie and abuse customers. Adding a photo of the employees prewritten notes on my bill that the employee was trying to start a fight with the customer with. It’s funny, his paperwork says customer refuses to sign paperwork or bill because of safety issues, the con was I needed to buy new tires because of safety issues. The employee was saying I needed new tires because of safety issues (the con), not the customer saying it. If you are going to lie at least try to make it sound right. #BoycottFirestone."

"I don't know what they did, but I know I drove my car there and had to have it towed off their lot. So I'm looking into having my car fixed at the dealership and Firestone can pick up the tab. Huge mistake !"