Hayes Alignment & Tire Service

"*** I SUGGEST READING THIS REVIEW *** Ask them to replace my steering components on front end and cv axles after waiting in the cold waiting room for hours on some used old couch with little to no customer service leaving my ride waiting for probably an hour I finally was able to speak with someone the repair took days and cost me more than $1000 (I have the receipt and will add it later) I also supplied my own brake rotors and had an alignment but $1000 for steering components I found as a kit on eBay for my truck that they sold individually is ridiculous besides once I came back to the shop they told me this total I felt uncomfortable nobody walked me out to my vehicle ****THEY TOLD ME THEY DO NOT GREASE THE PARTS**** they don’t do it prior to installing or after and I would have to do so myself or find another shop after inspecting it myself I saw multiple scratches on my BRAND NEW parts they provided I was overwhelmed I was upset and some of the parts we discussed were not replaced Hays alignment disappoint me and I haven’t reached out to to them and it has Been awhile since I got these repairs but I have been so frustrated and focused on other things I do think they did a good job doing the alignment but my weights are missing from my rim and when replacing parts they didn’t put things back in place properly that’s pure lazy I would also like to specify I specifically had the front end Steering components replaced along with my provided rotors and pads and my front shocks I am also 20 years old that’s my money I worked extremely hard for and my truck I worked extremely hard for I am not a particular person or a professional mechanic but I do work in the garage and have fair knowledge and I am highly disappointed listening in the time I spent in the waiting room regulars receive good treatment on small jobs but I would have to say for myself my trust has been broken"

"My car was leaking radiator fluid Bad and I found the leak but wasn't sure how to fix it, I called Hayes and they worked me in the next morning and had me fixed in 1.5 hours, I was shocked! Furthermore.... they did it at a honest price, cheaper than an oil change at most places. Really great people work here, consider them for your engine repairs and tire needs!"

"Brought my 65 mustang for front end suspension work. Bought the car in June and the car was all over the road and honestly scared me to drive it. The moment I walked through the door i was greeted from a extremely nice man and for me that speaks highly of Hayes Alignment. Ive been at mechanic shops who act like you've ruined their day when you walk through the front door. I couldn't have had nicer experience. I also had several to do items I had hoped they could look at and fix and they did. I can't say enough if you are needing front end alignment, shocks or brakes looked at then this place is for you."

"I dropped my truck off on Thursday afternoon to get the tires balanced and informed them I was flying out of town and would be back Sunday and this was my only mode of transportation in the area, they told me no problem it would be done and they would leave the keys in the gas cap, fast forward to Sunday night when my plane lands I uber to the shop to get my truck, keys were not in the gas cap and I was forced to get a hotel. I headed to the shop at 8am when they opened just to find out they hadn't started on my truck yet, I then reminded them of our agreement of what was supposed to happen and how I needed my vehicle they guy then gets upset and states "sorry buddy" we had 50 cars in here Friday. To which I responded I don't care if you had 500 cars there you made a commitment saying mine would be complete and ready to go for me on Sunday, and the fact they can't even make a phone call to let someone know is really sad needless to say I won't use these people again"

"Terrible with big wheels. The shop was supposed to change my tires and do an alignment but,“Their machine wasn’t big enough to take two of my tires off.” So, they charged me for taking two tires off and they managed to mess up two four hundred dollar wheels."