MainStay Suites Gatlinburg Downtown Area

"This hotel isn’t finished. It’s like they ran out of money and said “good enough”. The breakfast was delicious and they have a lot of options I haven’t seen before. The beds are comfortable and the rooms are clean and spacious. None of the ice machines work. The doors stay open and are very heavy. The heated pool was cold, though it’s nice that it opens at 6am. A lot of the furnishings only make sense if you were to live there, like a bookshelf and full kitchen with dishwasher. Some of the “wood” was already scuffed, chipped, and cheap looking. The laundry was way too expensive too, felt like you were nickel and dimed. Most of this could be overlooked if it was a completed project. It seems unethical to charge $70 a night for a room in an unfinished hotel."

"Was a beautiful place. The beds and pillows and even the couch were wonderful. The tiny kitchenette was so cute. Full sized refrigerator and a dishwasher. Really enjoyed our time there."

"Yes, I would recommend this hotel. Pros: Clean, spacious rooms. Friendly & helpful front desk staff. Indoor pool & exercise room. Cons: Free breakfast was NOT operating so there was no free breakfast. Toiletries (toilet paper, shower gel, etc) was not properly replenished for new guests but we got some at the front desk. Some drawers in the closet area did not have knobs, so could not open. Overall: Yes, would recommend this hotel. We enjoyed it. This is a brand new hotel and they are still making improvements. The front desk staff behaved friendly, helpful and professional."

"The rooms were very clean but there were other issues that made this stay more unpleasant. There were screws sticking out of the front of the dresser drawer that cut my arm, one of the drinking glasses had a crack and a chip in it that ended up cutting my lip, and if you tried to open the microwave the cabinet door above it would open also because they did not install the cabinets correctly. Also, the air unit didn’t work very well and the ventilation in the room wasn’t that good! Also, the day before we were supposed to check out they deactivated our room keys and I had to go back to the front desk to get new ones and when I did only one of the new ones worked! The front desk clerk was hardly at the front desk and there was no free breakfast!!! This hotel looks like it was thrown together too fast and no one cared about the little things that matter to the guests!"

"Location was good. Not too far from town. The hotel was clean and the rooms were clean BUT everything in the hotel room was broken, unfinished and didn't work. The stove did not work at all, couldn't open the microwave door unless I open the top cabinet doors, sink cabinet handles were missing screws so they were just dangling, the beds are firm and the pillows suck. They are not serving breakfast and the indoor pool was cold and the water was below freezing. This hotel was not finished and the builders rushed through everything. There is a lot of things not finished and missing screws. The hotel looks normal when you walk in and look around but once you start to look at the small things, it isn't that great. Good to just stay for 1 night."