Pottery Barn Kids

"I purchased a chair from Pottery Barn Kids, and it arrived defective. The replacement wasn't received for 6 months. They said they would issue a credit for all the hassle and terrible customer service experience, and this was never received. Terrible customer service. Stay away!!"

"I purchased a dollhouse online to pick up in store. When I picked it up today, the associate told me “to make sure next time, I call the store and place the order because they don’t get credit for it when purchased online”, in a rude tone. To top that off, I get home and the parts are missing. So now I must go back to exchange. I feel like I should get a discount for this huge inconvenience."

"My husband, baby and I visited this location almost two weeks ago in search of our baby’s nursery furniture since he’s outgrowing his bassinet and we are moving so different furniture will be needed. We were greeted very nicely by Sandy who helped us pick out our dresser, dresser top and crib. We spent over $2,700 with taxes and dresser delivery fees. We were happy with our purchase. Thanks Sandy. My husband later went to pick up the crib from the store because we could not fit it in the car when we first went. When we assembled the crib we noticed two small indentations on the side of the railing so we emailed their manager Kim. She gave us 2 options of 1. exchanging the piece or 2. taking a discount at final sale. We opted for option number 1 because we loved the crib and just wanted a nice piece for our baby’s nursery. So we decided to go back to the mall to exchange the piece and do some Christmas shopping while we were there (which we were going to do at this location until we had such a terrible experience) afterall taking our baby out is an event worthy task. When we went to exchange the crib piece, my husband went inside to start the process of exchanging the crib piece while I got our then fussy 4 month baby into his jacket, out the car, into his stroller, and retrieved his diaper bag. My husband came back outside and told me the sales people told him they were in a hurry which put me on a edge. So I quickly walked in to the storage room to inspect the piece while my husband calmed our fussy baby and Allie (one of the sales people there) told me they were in a hurry again and then again after I asked another question. We were rushed out 3 times! I felt so stressed. I later emailed Kim, their manager, and have received no response. Clearly they don’t care. Spend your money elsewhere. They won’t appreciate it at this location."

"When placing an order for a birthday gift, I was sure to check estimated shipping dates and they fell well within the timeframe that I needed it for. However, once the order was placed I received notification that it would be delayed and the back ordered. When I called customer service to see if I could pick a different color and have shipping expedited, they were unwilling to help AT ALL. The most they offered me was to cancel my order and then I could place a new order all at cost to me and leaving me without the gift in time. No thank you. For such a big company, customer service is awful!!"