Southwest Animal Hospital

"I have only used them as an emergency vet, but they were fantastic at helping get my senior bunny back to a stable state. It's hard to find exotic emergency vets in the area, so I appreciate all of the effort they put into getting my bunny help last minute and communicating what was going on along the way."

"This veterinary office is amazing! On top of providing quality medical care to animals, this office is so on top of coordinating and communicating with patients- especially Stephanie, who I believe is a vet assistant and/or receptionist. I work with an animal rescue organization and our animal’s vet visits require a lot of coordinating between fosters, vets, and our rescue staff. Despite an ABUNDANCE of calls and questions on my end- Stephanie has always been so helpful, kind, and patient with me. I talk to a LOT of vets and veterinary office staff every day, and can easily say that I have had one of the best experiences ever with this clinic, and Stephanie’s help!"

"Our rat died during surgery. I was waiting for over an hour in the parking lot while frantically calling and waiting and dealing with miscommunication amongst the front desk and Dr Burgess only to eventually be told I was waiting for a dead animal and be charged still. I asked them, " you thought it fair that I still have to pay after being mislead about the status of my pet then finding out she'd been dead the whole time I was waiting in your parking lot?" so they told me that they "waved" the cost. Years pass and we contact them again to see if they'd be willing to see our new rats only to find out we've been banned from them unless I pay the price of my rat they killed. I've been coming here since 2016 and I'm astonished that we were treated this way. Shameful."

"I make quite the drive to come here because they are always so helpful with my Guinea pig Vanilla who has a recurrent sickness. They always fix her right up. They are also super knowledgeable and friendly and spend a great amount of time with you on the phone explaining your pets issues. I wouldn’t want to go anywhere else. Thank you for all your help! 5 stars all the way."

"Southwest Animal Hospital it one of the best vets I have ever had the pleasure of working with. When my baby boy, Edgar, got sick they were there for me. Dr. Burgess was extremely helpful with doing everything he could for Edgar. The team was so kind and thoughtful as well. Edgar wasn’t doing well and we decided to put him down. Dr. Burgess was very honest and I appreciate that. I couldn’t go in to see Edgar off but I knew that he wouldn’t be alone because the team was incredibly caring and I knew they would be there for him. If I ever get another exotic animal I will gladly take them here because I trust this team so much. Another thank you to the Southwest Animal Hospital for taking care of my boy as well as taking care of me"